Stoney Batter Family Medicine

"Nice building, easy to navigate with lots of parking options. Inside space was great, nice art work and clean restrooms."

"For years I have been annoyed by the dismissive and unresponsive nature of this practice, including the difficulty of getting anyone in the phone, the calls not returned, the failure of my practitioner to answer my questions. Another friend recommended a different physician within Stoney Batter, but when I called to ask about changing to this recommended person, I was told it wasn’t allowed. A few days later I received a letter stating I was being dropped from the practice and that I had 30 days to find a new doctor’s office. Fine - I already signed up with someone else, who at least answers their phones and returns calls. Already a step up - bye, Felicia."

"This doctors office has always been great. I have never had a hard time getting in with my doctor or one of the NP's. When I call I may have to wait for a minute or two but they usually don't put me on hold. The front desk staff has been much better and so pleasant since they got a new front desk manager a few years ago. Keep up the great work!"

"The front desk is horrible towards their patients. I have gone to this Dr's office since 2011 and the service has only gotten worse. You immediately get put on hold for a minimum of 20 min. They show no sympathy or willingness to work with their patients. We will be changing Dr's immediately, look somewhere else for healthcare because this Dr's office will not treat you well"

"I had a doctor in this Practice who I liked very much. I had been seeing Julie Prosseda M.D. for a few years. I had a scheduled appt. in Feb of 22. I was not sure when, so I called and left a few mesages. Missed my appt and got billed for $40. When I called, the front desk person would not listen and was trying to make an appt for me. I asked her to just listen and her tone changed. She said she was not the billing dept. When she called me back a week later she said there was no record of me ever calling. Then asked if I wanted an appt. I tried to ask for the doctor to speak to and she told me she suggests I find another doctor. A week later I got a letter stating Dr. Julie was no longer my doctor! And there was never any follow-up from Dr. Julie to me. Now my blood pressure medicine is not being filled by my pharmacy and I am having issues finding a family doctor."