Quest Diagnostics 196 William Dalton Drive, Glassboro, NJ 08028

"Went in without an appointment and was able to get in right away. 11:00am 11/3rd The women that was taking care of me was short, impatient and rude to the point where I said that if her attitude didn’t change I would prefer to be assisted by someone else. With no verbal response to me, she asked Teresa Tunstall to take care of me and brought my things into her room. Needless to say, Teresa was very personable and was successful with completing my bloodwork. She was not comfortable/nor would she provide with her coworker’s name so that I could formally make a complaint. It was not the young African woman that worked there. I have provided enough information with the hope that someone from Quest reaches out to me. Let’s see if there care enough to follow up with this complaint"

"We had an appointment at 9:30, came in 10 mins late however, didn’t have a wait time. Everything went smoothly and we walked out by 9:57. The check-in process was quick and simple at the kiosk. You only have to scan your QR code and drivers license. They call you in shortly afterwards. The staff was polite."

"I was a walk in today I arrived at 8:20am and walked out by 8:34am Staff was so professional and explain what I needed to do. The customer service was great from all of the phlebotomist not just the one I was working with It was very easy and the timing was great and not wasted"

"This was one of the worst experiences I’ve ever had. I had a 3:15 appointment for my daughter on Thursday. We were there early enough, but the technician was unavailable to draw blood stating that my daughter had tiny veins and that there was a possibility that she was dehydrated. I think there’s a possibility that the technician was not skilled enough to draw the blood from a teenager with small veins. The technician told us to come back the next day( Friday) at 3:15 and suggested that my daughter drink plenty of water and the request would be put on hold. When we got there today, Friday at 3:11 for the 3:15 appointment, the technician said that they didn’t have any 3:15 appointments. I informed her that the technician yesterday said to come today and gave the technician’s name. She said we don’t have any 3:15 appointments and that the technician had left for the day. She found the request that was put on hold but still would not perform the request. I told her to give my lab report as I would not be using Quest diagnostics at that location or any other one. This was a huge inconvenience to me and my daughter. I’m very disappointed in the way we were handled. I will surely inform the insurance company of this incident"

"I went to this location first thing in the morning and was the fourth person in line. The day prior I waited over an hour and a half and didn't get my test done because the worker was so rude and unaccommodating to not only myself but other clients at a different location. Today was an absolutely different story! I had Shayla who made me feel comfortable, cared about, but most importantly got me in and out in 30 minutes. She was truly professional, caring and very good at what she does! I would recommend this location!"