Quest Diagnostics

"Useless. There is no point in them being open until 4pm if they don’t take people after 3pm. No consideration for those who actually can’t get off work"

"I am mostly deaf in one ear due to a botched childhood surgery. The person I had who oversaw my appointment mumbled instructions, ignored me when I asked her to repeat it, then proceeded to hurry me into the bathroom. Apparently I did something not according to instruction which she then marked on my paperwork without a single word. No offer for me to go in and do it again, she did not inform me on what I did wrong. I only found out on the print-out which I would not have noticed at all if I had not read it thoroughly. Absolutely zero self-awareness when it comes to accommodating someone with hearing difficulties. This was for a pre-employment screening. If you're going to offer a service that places someone's livelihood in the balance, you need to do more than the bare minimum. She did not even manage to achieve that. Absolutely miserable experience from someone who is far too dismissive to be assigned to a role that has that much power over someone's life. I cannot imagine what it would be like to be disabled or have serious health issues that require labwork to be done, only to be treated like a subhuman, I truly feel sorry for anyone in that position who decides to make an appointment here. Save your loved ones the trouble and go to a different testing facility with people who don't treat you like scum for having an impairment."

"Terrible customer service. Refused a walk in and then couldn't be bothered to tell me where to get lab work done. Don't waste your time."

"Absolutely terrible. I've left multiple messages to get an appt. You can't do it on their website. I gave up and went into the office to make an appt. and the person wouldn't even look at me. She said to call the number and walked away... for like 5 minutes. When she came back I explained that I had called for days with no answer. She said I had to do it online and then walked away again. There were 3 customers rolling on the floor laughing at the terrible service. They all agreed that they couldn't figure out how to make an appt either but one of them had figured out you have to make an account first, but there is nothing that says that on their website. I gave up, and literally made an appt at LabCorp as I walked to the car, without making an account first."

"I have been coming to this Quest Labs for years. The main reason is because of Anna. She is the best at taking blood! She is quick and never leaves a mark. She gets you in quickly and out the same. I have recommended my friends to go there. I just feel for Anna for she never has anyone helping her. She has always been left on her own there. She deserves more!"