VIDA Fitness

"I was a member of Vida for about 6 months before switching to Equinox Pros - Alex was great to work with and helped resolve some account set up issues I had when I joined. They have convenient locations in the city and stay open late. Vida offers a variety of strength, spin, yoga, and other classes. I really loved Shanika’s bodypump classes! Cons - if you come during peak hours, it is very hard to access the machines and weights. Also once I was mistaken for cleaning crew, and another time I was asked to restock towels in the locker room. I raised the issue to staff the 2nd time it happened but never got follow-up. These experiences made me feel uneasy and unwelcome so consider that if you are looking for a diverse gym community. Lastly there was confusion about what was included in the enrollment fee credit. From other reviews it seems others had similar confusion, so I encourage the Vida team to reconsider how the credit is marketed for future members. Overall the gym was okay but I likely would not recommend Vida to friends."

"Dishonest customer service. I felt like it was a bait and switch in which they promised me credits when joining in exchange for the membership fee, but I never received or was able to use the credits despite repeatedly following up with Vida."

"Terrible customer service and unethical business practices. I was promised a promotional credit when I joined the gym, and another when I later rejoined the gym (after moving back to town) to be used towards products or services at the gym or spa. The full amount of the credits were never added to my account or my wife's, and they make it difficult to use the ones that were added. My repeated inquiries about the credits (by phone, email, and in person) were met with a number of false promises by Kobie and Justin that they were researching the issue, and that they would provide the credits, but I never received the credits I was entitled to despite my diligent efforts to ensure I got what I paid for. When we tried to use the partial credits that we did receive, we were told by the spa that they couldn't find them in our accounts. (You can view your credits on your myiclubonline account under My Purchase History / Payment History). Update: I reached out to Kobie and Justin again after Vida responded to my review, and received no response."

"Used to be a member when I lived in DC and returned for this month due to work and holiday and these greedy people are charging $348 for a 12 visits. On top of that, they won’t allow a month-to-month option at this location specifically but will allow for all others. Also, if you sign up for global pass to all locations, U-street is excluded. I was told specifically that they are trying to make U street less accessible so they’re pricing people out on purpose because they’ve oversold memberships to that location. Greedy people and quality isn’t exactly top notch for what they’re charging. Save your $ and go elsewhere."

"Unfriendly to men who like men. Showers lack hot water, sauna, steam room are often broken. Lighting is that of an intuition room. They require men to wear shorts in steam room. They installed cameras across the steam room as an insult directing well mannered men. Aim is to break the self confidence of wholesome men. They know how to decorate well, they have taste and charge about 20 percent increase annually. Only thing going for the poorly managed VIDA U St is their location."