Pottery Barn

"I love Pottery Barn but it makes no sense that this location closes at 6pm on a weekday. Very inconvenient for people who work during the week. I had no idea that a national chain would be closed so early on a Wednesday. Bummer."

"We had gone into another location and we were dismissed pretty quickly and when I asked if they had the leaf to the table to see it the lady treated me like I was asking for the world to the point where I apologized profusely to her for asking. What a difference a location makes!!! Came to Glenn Mills to place the order and EVERYONE was friendly, fun, kind and helpful. There was an issue with my payment and everyone helped to fix it. I can’t wait to get my table and I can’t wait to shop here for our next piece of furniture! Thank you Elissa and everyone for being so kind…"

"It's nice having a store around to look at things in person that you may want to purchase. They helped getting my new sofa set but delivery was awful. They lost my chair and I had to do all the work to locate and set up delivery. The store dropped the ball when it came to actual customer service when it was really needed but as for corporate they resolved the lack of customer care once the set was delivered and reimbursed me for my time."

"I own three couches, a kitchen set, multiple silk drapes and countless décor items from Pottery Barn. I have had great experiences shopping online, at the Christiana and King of Prussia mall stores and the Lancaster Outlet. However, the salespeople at this location are the rudest and least helpful I have ever encountered at PB. I cannot count how many times I have left this store, having had to give up on waiting for someone to help me. When I have received help, they have been extremely dismissive. I am not sure why this particular store has such rude and unhelpful staff but my experience has been consistent over the past four years here."

"Wonderful experience. Love here. Always like Pattery Barn. I have bought my sofa and dinning room table here. Last forever."