Williams-Sonoma,

937 Baltimore Pike Ste E-100, Glen Mills, PA 19342, United States

"Very poor customer experience at this location. I received a duplicate item as a gift and attempted to return in original packaging with a receipt. They would not accept my return since the 30 day window had elapsed, despite this being a product they still carry (and had on display at this store). The gentelman at the counter didn’t seem interested in assisting despite the store being empty. Very poor business, I will no longer purchase from this store or any of their brands. I would encourage others to take their business elsewhere."

"Horrible customer service. This store was far from welcoming. I felt very uncomfortable and unwanted in this store. Not once was a I greeted, or asked if I needed assistance. The employees simply Starred at me and did not utter a word. There was only me and one other customer in the store. They gave her their undivided attention and openly welcomed her with open arms. Will never be going back, and do not recommend anyone go to this location. You guys need to some serious diversity training. I would highly suggest checking out other locations with better employees."

"THE BEST customer service! I bought my wife a high end cutlery set as a xmas present. The customer service associate was extremely courteous, helpful, and a pleasure to interact with. The manager personally took the time to gift wrap my purchase. Highly recommend this location and their wonderful staff!"

"I had an excellent experience here and the staff was absolutely wonderful! I went in looking for a new pan, they suggested a few good options, they got them from the back, and let me check them out before buying. Not only were they extremely kind the entire time, but they nailed the selection and picked exactly what I was looking for. Time wise it was a quick process. Price wise it was what I expected although (generally speaking) you get what you pay for and you’re paying for higher quality here so the prices reflect it. In many cases like cookware that price is worth it because it’ll last you a long time, but please be aware the prices here are higher than you may have seen elsewhere. Overall I had a top notch experience and look forward to being back."

"Always a pleasant experience whether we're purchasing anything or not. This Williams-Sonoma is sensibly laid out, displays are bright and eye-appealing. Discounts are clearly marked. Staff are bright, knowledgeable, and friendly even just shy of closing time. I would go out of my way to shop at this particular store due to their exemplary customer service whereas in the past I have had problems with another one of the stores and their personnel."