Fortunoff Backyard Store

"We bought a Christmas tree and patio umbrella - Christmas tree was great! Umbrella comes in a few days (ready for spring). Selection and service was great! Already had a table and chairs - for sure a repeat customer. Our store is the Christiana DE one."

"I have shopped at this store a few times a year. And I ALWAYS have the best experience , my salesman today was so nice and very helpful (Of course I purchased items!) Great personality . Not pushy just right!"

"I bought a four piece of wicker set back in May 2018 for $3259 at Christiana store in Delaware. Fortunoff seems to show the appearance of carrying high-end lawn furnitures. But don’t be fooled by it. Quality of their furnitures are not what you expect for the price you pay. What’s even worse is the warranty service you get when the furnitures start breaking down. Within less than a year the table wicker fabric started tearing up. And not long after that, same thing happened to the chairs. By spring of 2023 it’s gotten to the point the furnitures were unusable. I finally went back to the store in June 2023 for warranty service. That’s when my long ordeal began. It took me five visits to the store over four months to hear their final say. They don’t call you back as they say they would. They just want you to go away. At the end, I was told that the wicker is not covered under the warranty. It’s the most ludicrous thing I can imagine. They are wicker furniture and the wickers are not covered by warranty. This is about the most disgusting experience I ever had from any kind of customer service desk. These people at Fortuoff sells you overpriced furnitures while giving you the illusion they are higher quality product. Shame on them!!!!! The quality of their furnitures are pathetic and what’s even worse is their after service. At the end of the whole ordeal the store manager promised me to give me 50-70% off a new furniture set. But that was just another lie to sell me another set of their furniture soon to go on a winter clearance sale. They fooled me once but not fooling me again."

"The sales manager Brian was awesome! So helpful and knowledgeable. The prices are excellent for the quality of the furniture."

"Jarrett was wonderful to work with! He was patient and knowledgeable, he worked with us to put together a set that was a great fit for us. I would recommend him and this store to my family and friends."