Troy Granite 711 Interchange Boulevard, Newark, DE 19711

"Not sure what’s worse, their attention to detail. Inability to clean up/ prep properly or their customer service. To start off, I had to call them 3 times to even get my estimates emailed to me… but even then I was told “you have to provide us your budget”… I’m sorry WHAT? They wanted me to tell them how much money I can spend and then guess what. The quartz I wanted was the EXACT cost of my budget (bit strange, but my wife really liked the quartz she was shown and we’ve never done a kitchen reno before). So I paid IN FULL (they even charged a huge processing fee for using a debit card). Then came the day of install… no protective shoe covers and no drop clothes. They cut a hole for my faucet, but left all the saw dust for me to clean up inside and on the face of my brand new cabinets. When I called about this the lady on the phone scoffed at me and said “you can’t expect them to wipe it off or clean up”. Meanwhile our flooring people were vacuuming up all dust and debris from the floor.. the least troy could’ve done was put down a drop cloth. So I guess they just like to over charge, make a mess AND have terrible customer service. To top things off, I was also promised a cutting board (which was also never received). I’m putting this review up in hopes that other “potential customers” decide to shop around more and find a company that will actually take care of you. Oh and I forgot to mention, Jim was our sales person but I only spoke with him once… After they took our money he refused to speak with me again. Guess I wasn’t worth the time unless I wanted to spend more?"

"Troy granite really simplified my decision to renovate my family’s kitchen. Each step of the process was easy and personally tailored to make me feel comfortable. All the way from the measurements, to choosing the stone, backsplash and even sink. Depending on the stone you choose, you will spend a lot. In the end whatever you decide will suit you and all the guests you invite over will complement you on your kitchen. I was fortunate enough to have one of their employees, Yamin, lead me throughout the process. However, I do not think I would have gone wrong if I worked with a different employee. Honestly one of the best customer service experiences I’ve ever had. Prompt, speedy and helpful."

"Highly recommended using Troy Granite. We came to them to get our new countertops. We ended up choosing the Super White quartzite stone top. The sink was included and we already had a faucet. They were willing to arrange a plumber to install and hookup the new faucet and sink however I had a family friend assist. We also got our backslash done with them. 10 out of 10!"

"We are very happy with the honed quartzite we purchased from Troy Granite! Large selection of natural stone and man made materials. They were very helpful in figuring out our kitchen countertop and island layout so we only needed to purchase two slabs. Installation was quick and professional. Highly recommend Troy Granite!"

"We had Troy Granite install granite countertops in our kitchen and we are very happy with the final product! Our salesman, Brian Salir, was very friendly, professional and accommodating. It was a large project (over 100sqft) and we were extremely impressed with the overall service we received. If we ever upgrade any other countertop or vanity in our home, we will go back to Brian and wouldn't hesitate to recommend him or Troy Granite to our friends, family or neighbors! Thank you again Troy for making our kitchen beautiful!"