Michaels

"Don’t bother going to this store for framing. I went there and was supposed to have something framed. I called and was put on hold for almost fifteen minutes. I called back and complained. I finally got to speak with one of the framing crew. In any case, I was told that the frame they ordered was the wrong size. They wrote down the size wrong, not what I told them. I called to inquire what could happen and I was threatened that they were going to call the police on me for being upset. Which, I was okay with since I will call my lawyer to go after them for such stressful threats. I have done business across the country and never encountered this. They need to tell their employees that they are in a service job. Not, there to insult and upset their older customers."

"This place was fully stocked. However, it was not fully staffed! But, the youngman Harry did an awesome job helping myself and other customers the best that he could while also maintaining the front-end for checkout!"

"Basic craft needs. Not a huge selection of some hobby items. Other types of hobbies have a pretty good variety. Lots of things to buy on impulse."

"Michaels’ entrance greets you with seasonal displays and an abundance of colors when you walk through their doors. They do a great job with product organization and store cleanliness. You can always find sale items and there are some clearance items available, too. For anyone who is a crafter this is a great place to shop. I would make a suggestion to employ additional people just to walk around the store and help those that are looking for assistance. I had to wait quite some time to finally locate an employee that could help me. Other than that, this is a great store."

"Excited to see this new location. Store is larger than Springfield location. Very neat location. Staff were friendly isles were stocks and was even asked if I found everything. Location is a little difficult because of other developments and attractions around this area that have replaced the mall"