USCIS Application Support Center (ASC)

"The front desk staffer was an older white man and he was extremely rude to me and others around. I am really disappointed in the way he handled himself, even with his co-workers. The ladies in the back taking the pictures and fingerprints were very professional and efficient."

"Does anyone know if I could do a walk-in for the biometric? Thank you for your help! I live very far away, and I am needing a biometric done ASAP!"

"I have never seen such rude staffs in USCIS office like this one before. The way they communicate is just very unpleasant. Also very rude to people who don’t understand English."

"They are helpful, but definately need to work on the way they communicate with people. I understand if they had a bad day, but it doesnt mean they have to let it out on someone that doesnt understand english."

"Wonderful welcome. The government official I had in my appointment was so very nice and friendly I have never meet before. I felt comfortable in an not easy process. The place is small, but no other people there in the same time. I have a really wonderful experience in this office of USCIS. It's a great and quite place, they provide you with very much help about your case, I was asking questions about my process because it can be too much complicated to understand in another language and the official lady very friendly was answering everything. I had enough good information after this, I was very happy coming here. Thank you very much USCIS Dover."