Firestone Complete Auto Care

"They won't work on my gmc envoy. Said I need aftermarket parts to do my alignment even tho all camber and caster adjustments are made from the lower control arm plate."

"The Store Manager (Colby) was excellent and I had a great experience regarding my car service. My electrical charging system light came on Thursday afternoon. I went right to Sam's Club where my battery was still under warranty. They replaced it, no problem, but it did not resolve the issue. They suggested I go to AutoZone and have them check the codes. AutoZone got no reported codes so they said take it to the car dealer. By that time, it was closed. Friday morning it was snowing so I called the dealer to see if they were open. When I told them I had a charging light on, they asked if my battery was good, I said sure, Sam's Club replaced it the day before. My car dealer said because I did that, they would not service my car. I went on-line, found the Firestone site and made an appointment and got one for same day. When Colby saw it, he called me and said he had a lot of snow cancellations and to bring my car in. I did and they had it fixed (new alternator) within 3 hours!!"

"I walked in to the Firestone location in Dover, DE and was told to come back for a 12:15appt after I told them I needed an oil change and tire inspection. I initially purchased 4 tires at the Woodbridge, NJ location. The manager, Matt, pulled my account up, having been a NJ customer before, and led me to believe that he made the appt for oil change and tire inspection. I arrived at 12:35 to find no appt was made. After 2 hrs of sitting in the waiting room under the belief that my car was being serviced, and having been assured by Matt at different intervals that my car was being worked on, at 240 pm i was called to the desk. I even asked why my car was under the rolling gate, Matt assured me that it was being serviced outside of the bay. He called to the back and asked the status and told me that "they're working on it". At 2:43 pm he relayed information to me about my tires. I was given a quote for a new tire. I asked to pay for the tire and the oil change together only to find out nothing was done on my car. Why did I wait for two hours. He told me that he forgot about the oil change and never put it in the cue for service. No apology, just excuses. I am at a loss for words and time. I am looking for answers and customer service resolution."

"After an absolutely horrific experience with the Smyrna, DE location, I transferred my car to this Firestone. The person I originally spoke with, Zack, and the store manager, Colby Murphy, were absolutely wonderful through the entire experience. Coming from a bad experience, they could have made up their mind that we would be difficult before meeting us, but they didn't. They were fair, respectful, and honest. They listened to us, and treated us like they actually cared. I only wish I was able to show my appreciation in a more tangible way. The company needs more people like this."