Pugh's Automotive Service

"I asked these theives to give me a price for a new oiler on my chainsaw. They told me it would be the same as a new chainsaw. Then these ripoff artists charged me $60 for diagnosis. I ALREADY DIAGNOSED IT AND TOLD THEM WHAT THEPROBLEN IS. I advise you not to take your business to them. They make you prepay $60. I see they are slowly losing inventory, and I think they won't be in business long."

"Untimely, shoddy repairs amd rude. Took a chainsaw there to have it repaired. It took 4 months to get back a chainsaw that Chainsaw was never completely repaired. When I requested that they look it over to determine if it was an install problem, they told me I was uninformed, it was nit theor problem and tye would charge me to look again. Not even checking to make sure their workmanship is correct before issuing more costs...and for the cost you could just by a new one. I'd a gave them 0 stars if that was an option. I would NEVER recommend them. Buy yourself a new whatever first, you'll get a warranty amd BETTER customer service with it."

"Do not let Pugh's Automotive in Dover Delaware be your first service repair choice, especially if you have to deal with Patty. She was short in temper, lacked knowledge, and never followed through to inform of status like she said she would (never called me). She actually told me that they could not get my small engine repair services completed because I kept calling them for weekly status reports after 2 months of not hearing a thing, before she angrily hung up. ***Patty you need to change jobs as you do not have the patience to deal with customers. Patty is always overwhelmed & I got tired of the excuses of why things were not happing (races day, sick technician, he is out getting gas, funerals, etc...."

"I needed an engine in my 2012 Volkswagen Jetta. They replaced it an did an excellent job. It took a little longer then expected but there work is good."

"Mower dropped off 5 months ago. Needed a battery and a belt. They called this week said $300. So I paid. Then the next day they called back asked me if I wanted them to put the motor back together.. umm i gave it to them in one piece. And that will cost more money, oh and the grand total would now be 2,400. Scam artisit are their finest. Customers beware!!!! For heavens sake please, please do your research. Calling the bbb"