F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

"I called this company yesterday because I had questions about my 2 year old sump pump. They were 1 of 2 companies I reached out to for advice about my sump pump. The service was fast and the technician was HONEST. Eric did not try to FORCE me to replace the sump pump, or LIE about the work needed. Eric took pictures and researched the quality of the pump, and explained how the pump works. Eric said the pump was fine and doing its job, it was moving a little slower due to the recent rains but it is pumping well. THANK YOU FOR YOUR HONESTY. You have earned my future business. ** LESSON: always get a second opinion don’t just use a company because they are using terms you don’t understand. Never feel pressured into making a decision by anyone."

"Scott called before he arrived, assessed the hot water heater situation, offered reasonable choices for a solution, and replaced our water heater the same day. It all went very smoothly, and he stayed in touch with me throughout the process at my rental home. He worked with my tenant to make sure it went easily for her, as well. Great service."

"Over $700 to take off 4 heating elements from 2 hot water heaters?!? The only reason I called a plumber was that I couldn’t get the nut loose (I’m a 66 yr old woman). All it takes to change a hot water heater element is loosen 1 nut and attach 2 clearly marked wires. I had drained the tank and provided the parts and STILL over $700!! The plumber initially tried to sell me 2 new hot water tanks - we declined as they were relatively new & in great condition- then he said he should replace the thermostats for another $400+ while he was there as ‘they would probably fail’ and we would have another trip charge. After he left, without flushing the system and testing everything, we discovered we had an over abundance of dirty water to be drained, as well as air in the lines. And, such a coincidence! The thermostat on both tanks decided to die shortly after he left. I went to the hardware store and purchased thermostat for both the tanks for a total of $40 and installed them myself. Super simple job. We had used McGee‘s in the past and had called their number for the service. It appears this company has taken over McGee’s. Not only are the prices highway robbery but the service is deplorable. I still question the timing of both thermostats dying shortly after he left ."

"Edward was good and was able to fix the reason for the initial concern. I would however have liked for a picture of the issue he said was underneath the house that he discovered on his own. This will allow for transparency and not feel like we were being taken advantage of. So I highly recommend that being added to the tablets so the technician can provide pictures of before and after. Especially for seniors and those that are disabled."

"After receiving lots of rain my cellar had 4 inches or so of water and ended up extinguishing the pilot light to my water heater which is gas. After three days of clean up and drying out my water heater I attempted to relight it. After a snafu we decided to call and it was late, after 9 pm. They sent a gentleman named Eric Harris to our home. We explained the situation to him and discussed options about going from gas to electric. He took his time , was completely professional and understanding and patient with everything we asked. He is an excellent technician. So much different than other people we have had here. F.H. Furr is the absolute best company I've had since moving here. I won't ever go to another place. Highly recommended and definitely worth it. Eric Harris is a phenomenal technician for this company. Thanks again Eric"