Rite Aid,

40 Georgetown Plaza, Georgetown, DE 19947

"Got a message at 1:14 today that my medication was ready. I arrived about 1:20. The person in front of me was called. 1:30 and I'm still waiting and someone came behind me. I start to see them closing the gates and black lady with braids say, we are closing and will be back opened at 2. I thought she was talking about the person behind me. She was talking to both of us. I said I've been waiting for 10 minutes and she sarcastically said, well, we need breaks. I leave and come back at 2:20. I pick up my medication from an older male employee. After, I asked for her name, he had to think briefly and said Ethel. He said she's only here because the original pharmacist was on vacation. I said thank you and left. This isn't the first time I had horrible service from them but it will be the last. I will be taking my business elsewhere. I do NOT recommend this place."

"Georgetown De Riteaid is ALWAYS understaffed. Today’s the 3rd time drive thru has been closed do to short staffing this month. Pharmacists & staff are always friendly & helpful to me, but I’m thinking Riteaid doesn’t want my business anymore…? FIX IT !!"

"Anne the pharmacist has always been kind, efficient and very personable. She has an enormous task between filling all the prescriptions and doing all the vaccinations. I'm a retired RN, if Rite Aide sent certain hours for vaccinations and hired part time nurses to do them it would free up the lone pharmacist to just focus on Rx's."

"Going down hill FAST! The blonde lady pharmacist is always miserable, rude, and snotty. Either they are staffed with a bunch of workers who don't know how to run a pharmacy, or the system doesn't work efficiently. They don't even start on a prescription unless I go in person and ask if it's ready. Then they'll say ohh no not yet, you'll get a text or call when it's ready. Then you never get that call and have to continually follow up until it's finally ready. I've been a customer for years and while all of this has been true, it's getting worse very quickly. The male pharmacist is great. I always hope I get him. While the time issues are still present, at least he doesn't have a bad attitude about it. Thank you! Desperately looking for a pharmacy where I don't have to stress out every month of basic meds!"

"I switched from Walgreens to Rite Aid so that I could get my prescriptions when I needed them. I have been without my medicine now for a week and they keep telling me it will be ready. I NEED my medicine as I’m sure everyone else does. When I call it either rings and no one picks up or they pick the phone up and put it on hold without saying anything!! This is torture. I spoke directly to the pharmacist and was promised they would be ready. Do I need to find another pharmacy who will care about their patients??"