Home Decor Hardware 200 South Franklin Street, West Chester, PA 19382

"Ironic that their website advertises "Excellent Customer Service!" I waited 2 months for my order, and when it arrived I only got one of the four hinges I ordered. When I wrote to customer service I was immediately refunded the cost of the missing items (which is good), but what I expected was to have them ship the missing items to me instead (keep in mind, there was no discussion, they just issued a refund). Now I'm stuck with one hinge instead of the four I need. So I basically paid them $15 to ship one hinge that I can't even use, and I'll have to pay $25 to get three more to complete my project (and it will probably take another two months). Granted, I'm not exactly a big customer (3 hinges probably didn't even pay for the effort to issue the refund), but all the same, I would have expected more from "Excellent Customer Service!""

"I really wish that I could give zero or negative stars. I am trying to get tracking information on an order that I placed and I am getting ZERO response. I have called and left messages (of course you can never speak to an actual human) as well as contacted them on their "online help" or lack there of. I am a purchaser for a commercial fabrication shop and have a contractor anxiously awaiting my answer. I will never purchase from this site again, and would deter anyone from ever using it. Contact me and i will gladly help you find what you need elsewhere at no charge to you!"

"Wish I would have read reviews before ordering through them. Same issues as other negative reviews. I ordered Accuride soft close slides through a more reputable competitor. Had to order brackets from HomeDecor. As soon as they arrived I had them professionally installed. They installed told me that it does not look like these will work, because there is no locking system, and sure enough, as soon as the first one was installed and the drawer pushed in, the slides fell out of the brackets. Contacted HomeDecor and they will only take them back minus a (bullsh#$) 25% restocking fee. Everything is still in the bag and ready to ship to some other sucker of theirs, and they are charging 25%. If lowes or home depot charged you 25% to return items, they would not have grown to the size they are. Recommendation, do not order a thing from these guys, because anyone that charges a restocking fee tells you that they don't stand behind their products and make all their money on returns."

"Ordered a product and it arrived in a timely manner. It was the wrong size and I had to return it. If you return an item, there is a 25% restocking fee. After they received the item (I had to email them and tell them that they had received the item), I was finally issued a credit memo. However, six weeks later I still have not received the refund. I have emailed them twice over this period, but have not received a reply. Buyers beware!!"

"Total SCAM!!!! I ordered a tub faucet that was out of stock everywhere else. My original email said the item would be delivered in 7 to 10 business days. I called customer service to get a date to make sure it would be here in time for my plumber to install on my addition. Customer Service NEVER answers the phone. You can only leave messages and no one calls back - not once. So I emailed and told them to cancel the order - no response. Called them and told them to cancel - no response. They then sent me an email almost two months later saying they were shipping the product - I replied and told them not to ship it. They sent a FedEx tracking number with a totally fake tracking number - FedEx could not find said tracking number. I disputed the charge with my credit card and they disputed my dispute. TOTAL SCAM. Now I have to spend time disputing this scam again!!!!!"