Wawa 38711 Sussex Highway, Delmar, DE 19940

"Have to stay fair as food and service is normally very good. Sadly the Mngr Stacy was very rude and unfortunately made my experience with Wawa a complete negative. Her customer service skills lack and willingness to want to argue was obvious. If you can't deal with public and come to solutions dnt work customer service. Bad image for a great company. Thank goodness customer service was amazing. He helped and only reason ill keep faith in Wawa. Stacy you suck!"

"Went in for an Italian cold cut, asked for mayo, pepper, orgeno and lettuce. Was able to take 3 bites there was so much black pepper on it. You would have thought I had hot peppers on it. There store is always dirt and it takes 20 to 30 min's to get waited on. Wasted my money on dinner."

"Ordered online for food and a lot of my order was messed up. Apparently the app didn't send the same thing to the store. The woman working / managing the food went above and beyond making sure my order was correct and I was happy. I never seen a workplace were all the workers are amazing and happy when speaking to customers"

"I am a former Wawa employee of 6 years and it pains me that I can not in good conscience leave a 5 star review. I do not know what is going on at this location lately but I have been disappointed. About half of the staff I have interacted with over the past 6 months have not been reflecting all of the big 6 core values. Most notably, the delight customers core value. There is also the GREAT model, which I feel is not being followed by a good portion of those working the registers. The last time I was in I was not greeted or given eye contact or a thank you. I got what I needed but it seemed as though I was a bother to the associate. I do tend to visit this location during second shift, which is the 3pm-11pm time of day, and this seems to be when I encounter a less than stellar experience. I occasionally come in during the end of first shift (usually some time between noon-3pm) and have ALWAYS had a great experience during that time of day. I understand times are tough with hiring staff after the pandemic (I am now a business owner and suffer the same issue) but I'd rather wait in line longer for a pleasant interaction than get out faster through an interaction that left me feeling like I wasn't valued. The quality of service matters to some more than speed. The GM of this location should consider retraining customer service and/or replace the staff they can with those who model the great customer service we've come to expect from Wawa. Otherwise, this location IS very busy so a wait can be inevitable. I am understanding and empathetic to that. The food quality has been on point and the store is kept well stocked. Any time I've used the ladies room it has been kept clean and stocked. I will still go here because I do love me some Wawa and this is my conveniently local (3 miles from my house) store, I just hope there are positive changes made and soon!"

"This particular location is always extremely busy. I'm a local and I get frustrated with waiting in line. But with that being said....there's a team member....his name is Jackson. He's a cashier, and he is not only pleasant and fast, he truly seems to love what he does. His forethought, energy, kindness, and work ethic is unmatched, in my opinion."