POLISENOS PIZZERIA CHESWOLD LOCATION

"Food is decent been eating here for years. Never any issues until recently I ordered delivery and received wrong items and when I called to have my ordered corrected some girl answered the phone and put me on hold so she could get the manager when I spoke to the manager he acted as though I was lying and like I was trying to get something for free. So I hung up and drove to the store to speak to him in person the manger refused to talk to me for like 15 minute and then he came came out and again proceed to tell me that the order was right h s a short little man named khalid who is obviously suffering from a napoleon complex and kept arguing with me yelling let me pointing at me saying let me tell you something. And not to mention counter personal standing in the side of the building smoking weed and getting high in the middle of there shift do not go here very unprofessional and will never go here again"

"We ordered a special that came with pizza wings and soda. Naturally like every delivery service the soda does not show up. I could probably stock a small store with sodas owed to us from various places that never come. The big difference between this time and ALL previous times the driver apologized and seemed very sorry not just saying it. He then offered to bring one back to us before I even asked for some type of resolution. So I told him to bring it on his next delivery out. If every employee took the initiative to resolve problems like this and take the heat off the owner/manager like they should if it’s their mistake companies will run much more smooth then most do. Our pizza was great, could have used a little more pepperoni but it was acceptable. The wings were great as well. Good job !"

"Been ordering here for quite awhile now usually twice a month, placed an order with a young girl over the phone and they should be well versed on specials so that we can get more bang for our bucks being as though take out food is a treat and not required. They should be thankful for the loyal customers and not treat them poorly. I ordered a medium pizza , 20 wings and a large soda and paid more than the special that was on the website. Being as though my order was more expensive that should have been offered. When I called back they said the driver already left which was fine but when I got my pizza it was cold and the wings dried out. I’ll take my business to Pat’s instead"

"This WAS our go-to pizza shop. We USED to compliment the pizza. Very disappointed that the crust is now soggy, too wet. The crust will not become crispy when reheated. Pizza crust should not flop down with sauce cheese and toppings falling off when held. I went back several times with the same result even after overcooking. The pizza is a sloppy mess so we stopping patronizing . Something drastic has changed with the crust."

"Ordered 3 pizzas for the first time, 3 came but 1 was wrong. We ordered no cheese on one due to dietary restrictions and the 3rd pizza came with cheese on if after carefully reiterating for no cheese (as confirmed on receipt). As we called to correct this change and have the correct order dropped off it took 1 hour exactly for the correct order to get to our house and when it arrived it was cold (pictured) as if we were being punished for calling for the correction. This pizzeria is a 4 minute drive from our home so I'm not sure why this took so long if not to teach us a lesson. Shame cause I really like supporting local businesses when I can but this experience has turned me off to another order due to how cold the pizza arrived. The other 2 pizzas were good, but attention to detail is key especially with dietary restrictions. Maybe in the future we can do business again, but for right now being my first experience it will take me some time to consider your establishment again."