Custom Canine Grooming & Boarding 1266 Moose Lodge Road, Wyoming, DE 19934

"The owner does it all and loves the dogs she boards and she grooms. I've been there, and the dog she had on her table had tried to eat me alive but just loves her and kisses her face off! I will continue to call for advice and get my dogs nails trimmed. She's even driven to my house to simply cut nails when I couldn't get out."

"It is a terrible shame when an owner of a business makes a horrid mistake while boarding a beloved pet. I have admitted my mistake with Roxie jumping my fence. I was not made aware that Roxie might be scared outside loose. I did everything in my power to find Roxie. I called the owners and ask them to bring her crate, bedding to an area when Roxie had been seen. They did not. I returned her lead to the owners that day. I did what I thought was correct and right in looking for Roxie. I made a mistake, I admit it. I refuse to go into the accusations made by friends and or the owner of Roxie. I will say its pretty terrible when people can post what ever they want, knowing MOST if not all is far from the truth. I have been boarding and grooming dogs for well over 30 years now and I am far from perfect, but I do enjoy what I do. I will also admit as I have gotten older I can not pick up the bigger pets now, am sorry. I have NEVER spoken to an owner about how heavy their pets are, just that I can't lift them. I do feel sorry for folks who can be so mean and nasty, but I can hold my head up high and I know I try to do what is right all the time. Thank you for hearing just a tiny bit of the truth about Roxie !!"

"My grandparents have been taking the family dog here for years. He gets his nails clipped, a short hair cut, and a bath. She seems to do a decent job. He always comes home happy and energetic. Also he smells better. I have heard horror stories from this place, but they've never happened to me and I've never seen anything."

"I feel the need to correct the misinformation contained in the reviews below. Yes, a dog unfortunately was able to get loose while being boarded here. The business owner has never stated otherwise & never said that they weren't responsible & is of course very remorseful that this accident occurred. Neighbors & businesses in the area were notified right away & everyone was out looking daily for Roxi. She has since been found & reunited with her family, so all the claims that the dog was sold were completely false & absurd. Yes an attempt was made to correct grossly false accusations being made against the business owner, but we never stooped to the level of some of the commenters on the owner's page. Comments being made are actually promoting physical violence & I can't image how anyone can consider this acceptable behavior, especially from people claiming to be adults. This an example of cyber bullying at its finest & is setting a terrible example for any of these people that have children. The comments about the owner of the business blaming the family & saying that they'd look the other way if their dog was seen were NOT made by the business owner. These comments were made by a neighbor (this is very easily proven by looking at the dog's owner's Facebook page and seeing that the poster's name is Marian, which is NOT the name of the owner of the business), but because of how Roxi's owner framed the post she made sharing screenshots of the comments, it makes them appear to be comments made by the business owner. The owners later came to the property with a state police officer because, according to her comment, she wanted to retrieve Roxi's things & make sure she wasn't on the premises, but wanted an officer there because of a phone call between her husband & owner. Nobody else heard this phone conversation so no one can comment on what was said. When the officer was seen at the gate, she had to ask him several times to come to her house because she was watching her grandson. The owners were not with the officer when he walked to her home (leaving the gate wide open by the way). He asked for her ID & told her it was a criminal investigation. The owners weren't with the officer so they didn't hear this statement & are claiming it was never said. She showed the officer a copy of the signed contract relieving her of liability & then saw that instead of parking in the driveway, the owners pulled into her yard & parked on the wet lawn, which of course means the car sunk into the ground & left ruts. So yes, she was frustrated with the officer because he wouldn't ask them to move their car out of her yard. They left after the officer viewed the contract. He never searched the property for Roxi & the owners never asked to retrieve her items, despite that being their supposed reason for coming. The contract signed by Roxi's owner specifically says that the owner of Custom Canine is not liable for any pets being lost. Roxi's owner is claiming that the contract doesn't say this, however, she can only go by what she remembers reading when she skimmed the contract she signed. It's been discovered that she no longer has her signed copy because she's reached out to a client of Custom Canine asking for a copy of the boarding contract. While the business owner was out looking for Roxi on 07/08/17, she spoke to a neighbor who had seen a dog matching Roxi's description a couple of nights in a row. Roxi's owners were notified & told to bring her crate & some items from home so there would be familiar smells. She also told them to not call her name because the dog could take it negatively & think she's in trouble & not come to them. When they arrived, they were given the items of Roxi's she still had (leash/food), however, the crate wasn't brought along & it didn't appear that any of her items from home were brought either, but they said that they felt they'd be able to catch her. Unfortunately, the dog ran from them but she was ultimately caught by a local business owner and reunited with her family a couple of days later."

"HORRIBLE! I have a Chesapeake retriever and black lab mix dog. He has very bad skin allergies and he can only use shampoo from vet. I called this company asking what cost would be for trimming my dog's hair only. The lady I spoke with was extremely rude and said she would not just cut his hair and that she was 62 yrs old and was too old to be hauling my dog's FAT ASS on to her table! I am so angry about this. What the hell is she in business for? I wouldn't recommend this place to anyone!"