Associated ENT Specialists LLC 4 Northwestern Drive, Bloomfield, CT 06002

"Would have given this a zero if possible! Called all day- busy signal! Was sent an automated message about location in Bloomfield! They are long gone! This practice is no longer in that building or anywhere! Beware!"

"I saw Dr. Zachs for a rather routine procedure in April of 2022. Upon leaving, I was instructed to follow-up with the office in a few weeks to determine if a second procedure would be necessary. I called several times but was unable to get through to anyone. I left messages requesting a callback, but nothing. I then received an email that I had an outstanding balance due, and that a paper copy would be mailed to me. Weeks went by, no bill in the mail so I decided to call the office to follow-up. Same scenario as above, unable to speak with anyone, left messages saying I had an outstanding bill I wanted to take care of... but no response (even to pay a bill!) A year later I still receive emails stating that I have a balance and will receive a paper copy. Each time I receive one I call the office to straighten it out, but all I get is a busy tone. Doesn't matter the time of day or the day of week, no one answers the phone. I suppose if you're looking for free treatment you could try going here (lol).. but if you're looking for even an ounce of customer service or the capacity to follow-up with the office or Dr. with questions, concerns, etc., look elsewhere. This place is the worst."

"I have tried for a week to schedule an appointment. I have been hung up on twice on different days, once I was hung up on and they turned on the answering service so I couldn’t call back (this was 4:15 pm and they close at 5). I have also sat on hold for over 90 total minutes. Still no appointment. I’m sure the front office is under staffed or over worked, but still a 1 star experience."

"Superior medical care from a highly competent, caring, considerate staff. Appointments are on time, office staff is always most helpful and ENT Dr. Zachs and Audiologist Dr. Vollinger provide the very highest medical diagnoses and follow up care. Truly exceptional!"

"Dr. Hannah Vollinger is such a wonderful audiologist. She’s compassionate & has a very pleasant & positive personality. She spends the time to thoroughly explain things. I highly recommend her!!!"