Sally Beauty 935 Riverdale Street, West Springfield, MA 01089

"I NEVER leave google reviews but I just had to after the lovely experience I had today at this location. All three of the employees I interacted with today were cheerful and very helpful. The employee I spent most of my visit with- I didn’t have the chance to grab her name (very upset about it, but I remember she was tall with dark brown/black hair!)- was very knowledgeable and had an answer for all of my questions. I was visiting for 3 main reasons, which could be overwhelming for some workers in retail positions, but this employee not only dedicated her time to me, but went above and beyond with her customer service. On top of her high level customer service skills, she was far from robotic sounding, so the entire interaction felt very natural, and I felt respected! It was definitely a wonderful and memorable experience!!!! If I could give 6/5 stars I would :)"

"What great customer service! And, they sell the cutest little angel earrings, but I bought them online this time, and one earring just doesn't have the back... So I called the 800# and a rep directed me to call the nearest store (Aaron, thanks!), which was West Springfield. I just spoke to Bridgette, very nice, kind and understanding. I can just come in and swap them out for another pair, no problem. Easy peasy! Thank you!"

"Fast service when you order the things you need before coming here. If you need help with something they will help you just got to ask."

"Turn over of employees is super obvious. Knowledge and expertise, regarding salon style nails, is minimal to say the least... Can get more Info on Google and YouTube. Prices are also on the exaggerated side. Shop on Amazon."

"Great products ! Definitely recommend to buy!"