Michaels 161 Washington Avenue Extension, Albany, NY 12205

"The staff is always friendly and kind! The store was neat and clean, and so was the bathroom. My favorite Michael's location❤️"

"Great place to get stuff for crafts. They have a decent bead collection and a massive selection of yarn. The staff is always nice."

"I love going to the craft store but this one always seems to have an issue. Almost every time I go here the staff is rude or seems inconvenienced by my presence. I have been stared at multiple times as if I were going to “steal”. It is frustrating to be an artist and feel judged or belittled whenever I go to this Micheal’s. Please do better."

"I took my developmentally disabled sister to Michael's at Crossgates Commons, Colonie, NY today. She lives in a nursing home and I take her out once a week for lunch, shopping or whatever she chooses. She wanted to buy art supplies today because she makes pictures and artifacts to give to her siblings and great neices and nephews for special occasions. The cashier, Teauna, couldn't have been nicer in directing my sister to the appropriate aisles for her shopping. As we were checking out, Teauna, noticed that my sis purchased a buy one get two free items promotion that she failed to notice. So my sister went to get the "free" item she was entitled to. Teauna is a valuable member of your staff, and I want to give her credit for representing Michael's in the best possible way. She was engaged and patient with us--simply a delight. I've not singled out an employee this way in my 75 years on earth. So I want you to know how impressed I was with her service. Sincerely, Francis J Gluchowski"