Zales
131 Colonie Center, Albany, NY 12205
Hours open
Monday:
11:00 AM - 7:00 PM
Tuesday:
11:00 AM - 7:00 PM
Wednesday:
11:00 AM - 7:00 PM
Thursday:
11:00 AM - 7:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 6:00 PM
Photos
Location & Phone number
131 Colonie Center Suite 320, Albany, NY 12205, United States
About the Business
Zales is a renowned jewelry store located at 131 Colonie Center in Albany, New York. With a wide selection of stunning pieces including engagement rings, wedding bands, earrings, bracelets, and watches, Zales is the perfect destination for those looking to find the perfect piece to celebrate life's special moments. Whether you're looking for a timeless classic or a modern statement piece, Zales has something for every style and budget. Visit us today and let our knowledgeable staff help you find the perfect piece to treasure for a lifetime.
Reviews
"Very bad experience, called beforehand to make sure I could return an item, then after driving an hour to the store they tell me they can’t return it. The associate on the phone knew all the details of my situation so I was definitely misinformed and wasted my time because of it."
"Went into the store to ask about ring sizes and placing an order for one I saw online. Was ignored by all the workers while they found the time to greet every other person in the store that came after me and did not say a word to me. Highly unprofessional"
"My boyfriend and I had an amazing experience at the Zales in the Colonie mall. Alani helped us find the perfect ring. Give this girl a raise! She was so personable and you can tell she cares about her customers."
"Called this Zales to ask about a ring being in stock and if not to do a ship to store purchase. Sales rep said she would call me to let me know if the PA store had it, only to not call me back; I then call to follow up and the girl who answered was extremely rude, unhelpful and basically made it seem like she just didn’t care about her job, let alone to do it. She just acted like she couldn’t be bothered and said, “nope, we don’t have it” nothing else to offer, it’s reasons like this I am reminded that customer service is shot."
"I went to zales to use my warrenty to replace my 10k gold chain. There was some difficulty finding the right replacement as they do not make the same exact chain that I had (4-5 years old). Madisyn was very helpful and selfless even though I was being a stubborn customer trying to find the perfect chain. From ordering more chains to taking a lot of time showing me other options to doing everything in her power to help; her assistance was greatly appreciated. Thank you so much and I will be back for more!"
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