Fuller Automotive

"I've been going here for years and these guys always do a great job. I recently had my first experience with the autobody shop and the work was great, which motivated me to take the time to leave a review. I highly recommend these guys for anything... oil changes, inspections, mechanical, and now autobody."

"AWFUL EXPERIENCE - Had a poor customer experience there recently, so I called and spoke to service manager Rob Fleck to clarify what exactly happened and share my poor experience. I strive to be polite and respectful with anyone in a service industry, and I was very courteous to the service manager the whole the entire call. I prefaced the call by saying "Looking to get clarification on the disconnect we had last Friday on the the vehicle I dropped off for a pre-inspection." "Can I share what my perspective was and then then I can hear your side" He said sure so I went ahead and politely and calmly expressed my perception of what had happened but he kept on cutting me off and thus not letting me fully voice my questions. However, I must of said something to trigger him because he took it from a 0-10 real quick. He kept on interrupting me while I tried to calmly talk. So I pause for 2 seconds and asked him "can you stop interrupting me and let me finish my explanation and that I would listen to his input on the matter after". Shockingly, he acted like a 8th grader in an argument,. No reasoning involved. Just talking over me like a bully. Next, he started questioning me in a VERY short, agitated and unprofessional manner. When I would start to answer his questions he kept cutting me off over and over and over, so I just kept silent. He then said " oh you quiet now?" I responded for the 4th time, saying "you keep cutting me off", and again he cut me off when I was saying that. At that point, I told him "I think we can stop here as we are not getting anywhere" , to which he replied "GREAT!" and hung up. I'm laughing to myself right now thinking how this guy was super mad, and I was the calm one with the bad experience lol. Certain people are just better at working on cars then dealing with customers. This guy was tapped and am shocked they let this guy talk to customers. Just avoid this place. I tried to to sort it out, but this is why I normally try to avoid "talking to the manager" I think I will avoid giving direct feedback to businesses and stick to Google reviews I hope it helps somebody from being treated the way I was by their service manger. Lastly, the owner, as you see in the comments has to come to a conclusion on what my situation was without having all the facts. Again, neither Rob the strive manager nor the owner got my side of the story and were both unwilling to just listen for a second. He's the owner and he run his business how he wants and I can leave reviews how I want. They will not get my business, my families business, or my friends business. Additionally, they should not get YOUR business. They won't give a sh*t should they not meet your expectation, and worse yet, you might have to deal with Rob Fleck. Have a great day all! :)"

"I have been bringing all my cars to Fullers for over 20 years. I have always been impressed with their mechanic work and customer service. Chris and all of his team (from technicians, mechanics, and front desk staff) have always been honest in their assessments (even letting me know things can wait), and have taken the time to explain things and answer my questions. I trust Fullers fully, and recommend them to anyone looking for anything from an oil change to full autobody work. Five Stars!!!"

"We've decided to stop using Fuller's Automotive after a frustrating experience that left us disappointed with their service. We recently brought one of our trucks in for an inspection and paid for it. However, Fuller's told us they couldn't go ahead with it because of some paperwork issues. Even though our truck was registered, we only had last year's paperwork (this has never been an issue with them in previous years). They said they'd give us a refund but didn't follow through. When we asked if we could use the credit for another truck, they said it wasn't possible. It's pretty baffling that they took our money when they couldn't actually do the inspection and just said it was their "procedure." But what really bugged us was how they treated us during our interactions. Our assistant manager called them in the morning and got frustrating responses. When I called later, I talked to someone who claimed I had spoken to them earlier ("My answer's haven't changed from when I talked to you this morning") without even checking if it was me or someone else from our company. It would have been more professional to ask if we'd talked earlier, which we had not. When I asked about why they had promised a refund at the counter, they replied with, "I don't know why he said that, if he even did say that," basically implying our assistant manager was lying. To sum it up, our experience with Fuller's was marked by rudeness, unprofessional behavior, a reluctance to do their job, and a lack of organization. They took our money for a service they couldn't provide without any warning. Because of this, we've decided to go elsewhere for our automotive needs, and we recommend others do the same. Fuller's Automotive doesn't live up to the standards of good service and professionalism that customers should expect."

"Great staff all around, they are my families go to place. Went there today for oil change and tire rotation, service rep at desk said they had to reschedule my tire rotation due to bays all full. ( The big boss overheard conversation and rolled up his sleeves and got it done for me ) Will definitely continue bringing my Jeep Wrangler here. Business that you can trust!"