Fairfield Collision Center

"Months of issues and delays for my Porsche. Failed communications and a returned vehicle with damages. On top of it, they completely lied to me about having brought my car to Porsche service to have the mechanicals checked post the accident! Upon receipt of the car with remaining issues they assured me they would stand behind their work and correct it. Fast forward a month: no repairs, nothing scheduled. I finally got an appointment only to show up and find out my advisor Prya was too busy to help me and had, yet again, failed to be ready with a rental or to take my car. When the following week had a fail again, I had to go back to insurance and start the whole process over at another body shop. Ironically, I found out I have a neighbor with a Mercedes who also said Fairfield collision has fallen apart and had to take his car elsewhere. Try Marty’s in Norwalk, they’re great and honest and reliable to do what they tell you."

"Dan, Jamilah, and the rest of the Fairfield Collision Center team got my car in quickly for repairs, worked quickly with my adjuster, arranged for my rental to be picked up (and dropped off) on site, communicated quickly and clearly with me during each step of the process, and the repairs were top notch. I chose FCC originally because they are manufacturer certified to work on both Audis and Porsche, among other luxury brands. This was important to me as a lot of the colors on these European cars can be difficult to paint match. No issues here whatsoever with paint or repair quality. I would def recommend FCC and will be using them in the future though hopefully no more accidents! They were very accommodating to my additional requests as well. Shout out to the Enterprise team they work with as well!"

"The worst repair experience of my life. Do not bring your car here. I got into an accident, they told me 24 hrs for an estimate. After going in and calling everyday for 5 days and contacting my insurance to complain about the customer service only then was I given an estimate. Then I was told 4 days later that my estimate had changed. In result trying to total my car. After going somewhere else with my estimate I was told my car is not totaled. Going between my insurance company and Fairfield collusion center they gave me such a hard time after 11 days there still no clear answer on an estimate. I ended up bringing my car to circle collusion in Fairfield the guy Rich could not have been more helpful. I highly recommend this place family owned."

"I have had two consecutive experiences where the shop has promised the car and never delivered. The first time the job took 3 months! And it was only resolved when I figured out what part they were missing and I found it myself. Then I moved the process along by calling daily and telling them how to proceed. This time they have postponed delivery twice. Service rep has never called me back, only the receptionist. They don’t have it together and I suggest you go elsewhere."