New Country Lexus of Westport Service Center 80 Kings Highway Cutoff, Fairfield, CT 06824

"I own an LC500 and I went to the dealership to replace my break pads. Afterwards I notice that they curbed my front right wheel BADLY almost completely around the whole wheel. Not only that but the caliper pin wasn't installed correctly and fell out while I was driving causing further damage to the wheel and chipped the power coat on the break caliper. After the dealership realized what they did, they determined the damage they caused would be too expensive to fix properly and would opt for a cheap fix. They offered to mend the break caliper powder coat with an old can of red paint and their two attempts to fix the curbed rim were laughable and the rim still looks damaged. There is zero quality control and the employees don't care. There isn't anything else I can do to convince them to do the right thing so all i can do is go to a different dealership. I still feel horribly wronged by them and genially hope they go out of business to save people from this hardship and reward dealerships that care. New Country gives Lexus a bad name"

"Terrific service - fast in-and out- nice waiting area."

"Second best lexus dealership I've been to"

"Great service, nice people, very professional. Special Thank You for Mr. Blake. He is the BEST!!! Thank You Guys! Very quick, efficient and friendly."

"Nice, clean, and comfortable waiting area with snacks, coffee, and fizzy drinks available. Staff is very friendly. Technicians, as expected, are very professional. During service, they send pictures and videos of your car so you are aware of the progress. I highly recommend this place for all of your Lexus needs."