Valvoline Instant Oil Change

"Literally ripped off my 70 yr old grandmother who purchased an oil change through Groupon for $59 and charged her $90 on top of the Groupon. Don't like dealing with people who would do anything for a dollar. There's people out there who do good business and this place isn't one of them. Scamming elderly disgusting. We weren't smart and didn't read the reviews till after the fact. Do yourself a favor and read the reviews. Most of them support the fact that this place is not it. **UPDATE ** In speaking with the manager James we were able to resolve the issue. James was professional and respectful in handling the error that was made. That being said I'd still be cautious bringing your car here. Considering they were presented with the Groupon more than once and still managed to charge my grandmother full price. If we hadn't been prompt and on point we would've been out of money that with todays inflation really nobody has. Rather than giving them 1 star I'll change my rating to 3/5 solely because James seems like a decent dude."

"I had a good experience here with the manager, James. He was very friendly and made sure the work got done quickly."

"So 90% of the workers were helpful, knowledgeable and nice. ONE guy, named Johnathan, couldn’t get the skid plate off for probably like 40 minutes, then was yelling under the car that someone needed to come help him. No one came to help due to being busy so he decided to rip it off. It’s only bolted in by 2 screws which have came off with ease every single time. Then another worker who was super nice came over and proceeded to say how Mr. Johnathan gets in his moods and gets impatient."

"Great experience. Staff was very curdiouse and informative about potential car problems. We were in abd out. Very efficient."

"Took my new mazda cx 5 for oil change in January 2023. It had a little over 3000 miles on it. I noticed my oil light go on recently as I passed 6000 this month June 2023. When I checked my oil there was only a trace. This makes no sense! I bought the car with 5 miles on it in 2022! The only thing I can think of is maybe the filter was not in tight or the oil plug. I have an appointment soon with Mazda to look at the car. Not happy at all with Valvoline in West Haven CT. I think I will have to end my loyal relationship with you!"