Family Ford of Enfield 65 Hazard Avenue, Enfield, CT 06082

"Fantastic service department! They kept me up to date on what was being performed and what they recommended the entire time, then picked me up at the airport and gave me a ride to the dealership. Family Ford has been the best dealership and service I’ve been to. I’m a mechanic and know when I’m getting yanked around, I’ve never felt that way at Family. I’ll continue bringing my truck to them for any work needed. Thanks and keep up the great work!"

"We had a great experience at Family Ford. Our salesman Gary and the sales manager Billy were both excellent. They were responsive to any question or concern we had, and they made the experience a real pleasure. I would recommend this dealership and recommend Gary and Billy to anyone who may be in the market to buy a car."

"Customer service was great. Brought my 2021 F150 in for a few recalls to be performed and a few other small issues with the transmission. Service advisor was great and brought a tech out for me to explain the issues too in detail. Was done in a day and all pertinent issues were fixed."

"Update: 3 weeks after posting this review and the owner claiming he wanted to talk, he has not contacted me. I contacted them 3 times to try and talk with the owner and all they said was “he should be contacting you soon”. It doesn’t seem like a priority to them. They replaced the engine in a used truck I bought. It took 5 weeks, 4 days after I picked it up it caught fire and totaled the truck. Insurance determined it was related to the work they did, the owner told me there’s nothing he would do to help me or work with me in any way."

"I can’t begin to say how wonderful this place is. Called on a Tuesday afternoon for an appointment for three service recalls and they had me in on Thursday morning. First green flag. Pulled my car in the device door spoke to Jay who took my vehicle in quickly and professionally. Knew that there had been difficulties getting in door latches for my vehicle which I was fine if I had to make another appointment. He reassured me that they had the parts but may take awhile to have them done if I didn’t have the time today. Time consuming, I get it. He was nice enough to come back out, once my other two recalls were done, and gave me the option to have the tech do it today taking about two hours. Second green flag. I get it that techs get paid on the type of work the perform and how quickly they can get each job done. This place didn’t try and up-sale me on anything like previous Ford dealers have done. Third green flag. I can honestly say if I have any other issues with my car or when I’m searching for a new vehicle, I know exactly where to go."