Reflections Counseling and Consulting Services, LLC

"Money hungry people! Literally spoke to someone all of 2 times with one being a cancelled appointment due to the therapist being sick. Now all of a sudden they are double and triple charging me. They’re con artist, please research another provider before making an appointment. I’ve already started the process to reverse payments with my insurance company!"

"Reflections is an asset to the central CT community. They provide excellent care to their patients and provide education on MH needs."

"Since opening my small business, Reflections Counseling and the owner, Kari Ann, have been huge community supporters. They have been wonderful to collaborate with - very respectful and easy to communicate with. And always so professional. I love working with them!"

"My second review, after leaving an upset, unflattering review within half on hour on a Sunday, I receive a text from the founder on my person cell phone asking me why, and she thought I was ok, and that I said thanks for her help. I said you must misunderstand, it is your job to help, I was tired of going back and forth with you, because you have to have the last word, who needs therapy? I should not need to ask for a bill, it should be sent to clients. I was covered by insurance with TeleHealth and forced to come into the office, and started being charged, and received no notice from the office that they were going to start charging my card, they forced me to keep on file to even see a therapist in their office. I understand that insurance blah blah, when you make a change to a clients billing and you are going to be charging money to a card on file it is only nice to send a bill, forewarn, say something. NOTHING! For months. Fast forward a few days I ask for all my records, billing, diagnostic, I am by law allowed access to it all, and now no one in the office will say BOO to me. I have to message the therapist and say I will get a lawyer involved. I get a threatening, "This is my last e-mail to you, you said don't contact you anymore" umm yeah, on my personal cell phone, but I would think if a client is asking for their records you would respond. Not worth it, therapy for therapy is needed."

"First impressions definitely mean a lot and my first impression on the phone was that the people here are trying to make money first and foremost. I called and spoke to Kristina and when trying to make an initial therapy appointment, she told me I was required to book weekly appointments instead of one to start with. I had even mentioned at the start of the phone call that it was my first time trying out therapy, and I thought she would be more sensitive to that fact and not try to pressure me into making ongoing appointments. When I told her that I only wanted to book a single appointment to see how I liked it, she said that would be a waste of time and that spot could go to someone else who's going to commit to a weekly obligation, making me feel like I didn't deserve to be seen. I want to make it clear I don't have anything negative to say about the therapist here, but the person who answers the phone needs to learn how to communicate better and be sensitive to the fact that people who call are reaching out for mental help, which is not an easy thing to do to begin with. I felt discouraged after speaking with her and decided against making an appointment, but I will seek a different place instead with a more conscientious receptionist."