Parts Authority 544 South 4th Avenue, Mount Vernon, NY 10550

"I purchased a fuel pump assembly for a 05 Chevy trailblazer which failed three days after install from sales rep Darren the heavyset African-American man with a big (TOOTH)at the Mount Vernon store when I call to order a new assembly and I told him the situation he had a nasty attitude and told me I get what I paid for insinuating the car parts are garbage unless you're buying the real expensive parts my car broke down in I had to spend $180 on a to bring the car back to Mt Vernon then an additional $200 to reinstall a new part because I purchased it myself to the mechanic shop Tony and Victor's after paying $350 for the first I live on the budget and had to borrow the money from my brother and to have nasty customer service when I'm the one financially in the hole is unacceptable I spoke to Kevin the manager who was very nice but unfortunately his staff isn't"

"Can I give no stars??? I have been back and forth with my mechanic 3x trying to get the correct brake pads for a 2019 BMW. Gave vin number and all! This is ridiculous! Whoever is in inventory or putting together orders need to be retrained. Wasting time and money!"

"Brought radiator in july2021 and Dec.2021 its starts to leak,try to get a replacement today and it's a no go cause I dont keep receipts anymore"

"Great customer service. They took care of me right away and made sure all my parts was correct. I will be doing business with them again."

"**Avoid due to poor customer service** I went out of my way to visit an independent auto parts store passing Advance Auto and Auto Zone. After walking in I waited to be called to the desk. Some guy walks in behind me, goes right up to the desk as if i were invisible and the guy behind the counter serves him immediately. I walked out and went to Auto Zone. No problems there. The internet is probably a better choice, only that you need some lead time with that."