CVS

"There is no substitute for personal interaction with friendly and efficient employees/staff. I find it increasingly frustrating and unsatisfactory for your stores to become more and more understaffed with greater reliance on self-check-out and inadequate pharmacy staff. For the sake of higher profits CVS is clearly looking to reduce and minimize staffing. In the long run it will backfire. As I say in my profession as an attorney, "representation decisions are based upon relationships". I appreciate dealing with humans who care as much about their jobs as I do about mine, and therefore, are committed to good service and a friendly disposition."

"I used to come here all the time and I switched to a small independent pharmacy and I have been so much happier. Popped back in today because I had no other option and it made me remember why I switched. This place is always crowded and understaffed with long lines. They don't pick up their phone. You will have to waste a trip over here just to ask a basic question about your script to be told they can't help you. Also CVS prices are ridiculously expensive. Save yourself aggravation and go to a local independent pharmacy that values your business and knows you, you will be much happier."

"Don't bother calling these unprofessional, lazy workers here, I called numerous times and wait OVER AN HOUR ON HOLD! This last time I called, at the 1 hour mark I decided to drive over there. Just as I figured they are horsing around and chatting and the speaker is announcing " 2 pharmacy calls on hold". I show the manager, the pharmacy manager and the guy at the consult desk that I've been waiting on the phone for an hour and 32 minutes and these clowns are not answering. I'm taking my scripts to a small mom and pop place."

"Pharmacy lines are always incredibly long. This is the 3rd/4th time that my prescription isn't ready 8-10hrs after being sent for processing. Not only do you wait on a long line to get to the pharmacist but then you need to wait even more once at the register. They tell you to stand to the side while it gets processed and that they will call you but they never do unless you check your app to remind them you've been there waiting. Pharmacy team never has prescriptions ready and for being the only 24/7 pharmacy in the area they are failing miserably on delivering patient their medicine but also are lacking in customer service and care. Even if your CVS app says your order is processing, this team does not process in a timely manner. Would not recommend."

"I’ve had good and bad experiences here. Pharmacy has been both pleasant and ready within minutes with my script… and I have also experienced the LONG wait. I can’t say I’ve experienced any poor attitude from anyone. The store is usually clean and well stocked and organized. When I asked someone for a specific type of product I have been pointed in a general direction and I have also been shown where they are. Very middle-of-the-road with customer service."