Hyatt House White Plains

"Spent 3 days here Close to home know the area. I was surprised how nice it was. Clean rooms with a full kitchen. Many supplies. breakfast was ok. There was an excerise room and coin laundry We have stayed at other Hyatt Place hotels This was the best !"

"Great location, not far from everything you need if you have a car. Room included everything you’ll need for your stay. Service is pretty friendly too. Have stayed here twice. Unfortunately, during one of my stays, the front desk gave another person keycards to our room. Luckily we had the door locked from the inside so the other person couldn’t get inside after using their key card. It wasn’t a big deal for us, but I could see an error like this becoming a big issue, so recommend management to be mindful of this issue."

"What an awesome hotel! Full kitchen in some rooms so easy and accommodating. Great for family and small kids and complimentary breakfast. Cedrick who checked us in was great and very helpful. Would stay here again"

"Room had a feel for "ongoing renovations - be right back." The best part of this hotel was the people.. Jermaine, William, and the gentleman at the bar. Super helpful. Breakfast was okay, but chicken wings were not good at all."

"We stayed here at the end of August and, for the most part, we had a good experience. The woman at the front desk was lovely. When we arrived, we asked if our request had been accommodated to swap out down pillows/blankets for regular ones as my partner has a severe allergy to the feathers. She said that the accommodation hadn't been fulfilled due to an error in the system with the note we placed requesting it. She made a phone call and told us they would do the swap if we could wait. It was late as we were coming from an event, but no big deal, we sat down and waited. It took probably about 20 minutes and then we were told we could head to the room. It's definitely odd that the elevator is so far from the lobby, but it wasn't an issue for us. The room was nice and mostly clean. There are definitely some small details that housekeeping is missing, but nothing super worrying. Typically, we would check the pillows and blankets to confirm they were changed to non-feather before we arrived, but since the front desk had called and had them switched out while we were right there, we assumed it was done. My partner woke up gasping for air struggling to breathe in the early morning, which is when we realized that nothing had been switched. I don't know if maybe they switched the wrong room, or if the person who was asked to do it just never did, but either way it was very disappointing and upsetting. All we were offered was an apology, which was fine, but we really wish this hadn't happened. Hotel was quiet and clean all around otherwise, but they need more trashcans in the room. In fact, our room didn't have a trashcan at all and we aren't sure why."