CVS

"I had a scheduling issue with one of my meds, I am a diabetic. However, a conversation with the pharmacist and her taking charge of not just the date in their CVS computer system resulted in a relatively quick fix. Having the pharmacist taking the Initiative and showing her caring concern resulted in a very positive result for fulfilling my need."

"I wait weeks, sometimes months for them to have my RX in stock. They staff gets aggressive and hostile when I stop in to check the status. I try to call to check on status but NO ONE answers the phone so the only way to get an update is to go in person because the app is unreliable. Today in the office and am trying my luck on the phone. I've been on hold with the pharmacy for 1 hour and 10 minutes and counting so far."

"This is one of the worst pharmacies I have ever been to. The experience is so long, there is always some sort of issue with filling a prescription, and there is NEVER anyone available to talk to. Be prepared to wait on the phone for hours or wait in line for hours. I want to say do the best they can being understaffed however the service is truly horrific"

"This pertains to the pharmacy. For starters, they text telling you to call, but no one picks up the phone. When you go in, they are understaffed and the pharmacist makes no effort to acknowledge your presence or that you’re waiting for a consult. In one day I waited on the phone twice for over 30 minutes and then in line for 30 minutes while the pharmacist left her post and administered shots. I’ve been coming to this cvs pharmacy for over a decade and I’ve never seen such terrible service. Being busy and understaffed is a reality, but acknowledging customers or perhaps multitasking could go a long way to ease the frustration of wasting so much time and never getting what I came for."

"The healthcare system continues to baffle me. This CVS is a nice store, but for some reason never seems to operate efficiently whenever I come here. The latest was a 25 person line at 6:30 at night where almost everyone was turned away because their RX hadn’t been filled, and wouldn’t be filled for another day. My husband just came out of surgery, and had his RX called in at 9am that morning. Still they couldn’t fill it within 12 hours - telling him he had to come back the next day even though he had to take it that night. I’m aghast that the medical field allows people to leave surgery without medication, but not at all surprised that CVS is incapable of delivering."