Dunkin' 385 Post Road East, Westport, CT 06880

"Server put an espresso shot in my iced chai latte and said they add an espresso shot in every latte (not true). He also didn't add the Splenda into my tea which I asked for. Finally, the back door was locked so we had to walk all the way around to the front door which was annoying."

"This Dunkin’ is beautiful! It made my day to have such friendly service from the manager Millie. Every time I am in the area, I look forward to going in to chat with her. She takes pride in the store and her customers. It’s hard to find wonderful customer service these days and glad to see that Millie teaches her team to be as wonderful as she is! Great job Millie!"

"Missed my train because I waited 20 minutes for an iced coffee and a wake up wrap. I stopped in because I had ample time before my train left. I had paid for my food and gold myself if it took 5 more minutes I would leave even though I had already paid. There were a maximum of 7 other people there so the wait was unjustified. As someone who has not only worked at dunkin themself and been in the food industry for years, no one should ever scold or frankly yell at a customer when they politely ask how much longer for their food. I saw this happen at least 4 times. I’ve never seen a staff move so slow. This is included eye rolls, shuffling and slamming of utensils. The only one who seemed to be working with any initiative was the girl taking orders. No only did she pick up her coworkers slack but greeted people nicely. Please do bagged"

"Unfortunately, I must leave an unsatisfactory review. A busy day and the one female employee for today is doing a great job keeping up with orders and customers. While a separate male employee was wiping tables and not assisting his co-worker, i overheard him tell another customer who asked about making his order that it “wasn’t his job”. Not sure what exactly his position is but to see the girl entirely submerged in a rush of people was not great to see at all. He could have done any task to help alleviate work for his co-worker, wiping tables that were hardly, if not at all dirty wasn’t one of them"