Barry's Hallmark Shop 930 North Colony Road Super Stop & Shop Plaza, Wallingford, CT 06492

"Went in this morning to receive a refund for about 15 cards I purchased about 5 days before my husband passed, he was sick and was never able to fill them out for our 9 year old son like we had planned. Barbara was the one who greeted me, as I told her the basis of my return, she snapped back with, “you’ll have to come back when there is a manager in the store.” NOT one ounce of sympathy was displayed. No I’m sorry for your loss, just a stone cold face advising she couldn’t help me because the manager was not there. My husband died at the age of 43 on August 10th 2023 and this was the first day I felt brave enough to go out by myself. I have felt so awful, I got upset and asked her to call her manager, whom was worse than Barbara, again ZERO empathy or sympathy, her name was Evelyn and she refused to give me the corporate number or her boss’ name. But said to get me out of the store and to stop making a scene because there were other customers, so they gave me a store credit, that I have to use specifically at Barry’s. I’m disgusted to say the least, and these two people were well into their 60’s."

"This Hallmark is horrible, the teenagers can't answer questions in the store, more concerned with their cell phones. They don't answer the phone here so don't waist your time. Only reason it's in business is likely only one around."

"Mehhhhhh........ I'm a little irritated since Idk if it really is a thing, but its break it you buy it a thing? I mean... my daughter is 2 ½and she knocked into (was not holding) an angel on display that was 29.99 ..... needless to say I ended up having to buy it. Lady at the desk was not exactly nice, but accidents happen? I mean....I don't care about paying for it, besides it's a mistake. But in general the keepsake ornaments were 60% off this week. I saved 60 bucks on them. Would love to know if these are independently owned and operated"

"So disappointed. Two different people could not answer two simple process questions. Told me to call hallmark.com (even though one of the questions was about their inventory. ) Due to covid we need to use curbside pickup. I ordered onlinbe and picked up curbside. On returning home and opening the bag part of the order was missing. I called to inquire. I spoke to two different people and neither one could answer the two basic process questions. I asked to speak to the manager I was told she hadn't been in in a while. I asked to speak to the assistant manager and was told there was none. In awe how unknowledgeable and how poor the customer service. Although I believe in supporting local unfortunately I will not support this stop in the future."