Rite Aid,

605 North Colony Road, Wallingford, CT 06492

"Impossible to speak with pharmacy by phone. In Oct 2023, today I called the store and a received a BUSY SIGNAL. To speak to Rx Center, the instruction is to hit 3. Then it rings, then the voice message comes up, then again hit 3. I went through this for 30 min from 3-330PM. Frustrated, I decided to try again later. From 6-630PM, I wasted another half hour, and still was not able to get my important question addressed by a pharmacist. This is very, very poor customer service. This is not the first time this has happened. My experience is this is far-more common than calling and being able to speak with a pharmacist. Do they just decide to not answer phone for days at a time? It sure seems so."

"My first time at this Rite Aid because they had the vaccine I wanted. The store was super clean, beyond my expectation, and products were displayed neatly on the shelves. Staff was efficient and friendly. This might be my go-to pharmacy if I didn't live out of town."

"My go-to pharmacy. I know the staff and it's nice to be recognized there. They have delivery and drive up. The pharmacy staff is very well versed and the entire staff is very friendly."

"Since the owner responds to every review maybe This time I'll get a call. I have posted a review on many different stores sites, because once you do you can't go back on that site it seems. My complaint is about the East Haven store in Foxon. On December 7th I had a situation in this store and proceeded to send a review and call customer service. Since then I have reviewed on several stores sites, made at least 5-7calls to corporate and each time repeated the info of incident. Spoke to multiple reps each one telling me how terrible this incident was and will send it up the ladder to the proper people. Each promised I would get a phone call in 2-5 days. It has now been 9 days and waiting. Since the owner seems to read all reviews "the response to reviews says from the owner" maybe this person will call because no one else seems to care. TOTALLY DISAPPOI NTED!!!!!!!!"

"Came here to pickup an online order. Had been here twice previously for same reason. The store was icee cold (July) & incredibly clean. Associates were friendly/helpful. The only thing that kept me from giving that 5th star is it's distance from my home. Were this store closer to my home, I'm confident it would be my full time medication pharmacy as well. t/y ;)"