Starbucks 871 Washington Street, Middletown, CT 06457

"Never had an issue with orders from the drive thru but today I was getting a decaf black coffee and thought it would be faster going inside. At every other starbucks where I've ordered a black coffee it was handed to me with my receipt (since it just needs to be poured in a cup) and then I'm on my way. I waited 15-20 minutes since they were busy and thought they were getting to it, then I asked if they could pour it for me and they had forgotten about it. I was then handed a cup of watered down espresso... I guess getting a cup of black coffee is too much to ask here when everyone else is getting 17 different artifical syrups pumped into their drinks."

"We stopped by for a Chai latte and a coffee. The woman who made our drinks was so rude. Definitely not what I expected. She should not work in the service industry if she can't answer a simple question as to which drink was the coffee."

"Today this morning I ordered a double smoke sandwich and while I’m eating it I realize it had mold. This is absolutely disgusting & unbelievable."

"One of the nicer starbucks. Good parking and a drive through, which is like finding a pot of gold at the end of a rainbow of coffee. Staff is polite and helpful. I always use my online app to order and pick up at the drive through for convenience when i am on the go. Nice that the menu is always changing up to give variety. The app also offers points that earn free rewards, drinks, treats."

"I've been to some Starbucks in cities, and enjoyed the kick back and relax feel. Some local Starbucks I've visited locally seem to be just put there for its name. This is one of those great kick-back-and-relax Starbucks. I love it's design that feels like your in the district of a city where cafes dominate and pull you away for a little while. The coffee and food is your typical Starbucks menu. Great cheese danish, and caramel macchiato was awesome. The best of this particular store is its service. They are cheerful and love to work together. This is a new store, so some are still learning. But to keep a positive attitude during your beginning months is tricky. They pull it off easily. It will take a little time for them to develop drive-thru window mechanics, but they are doing pretty good at this point already. The lobby is clean and looks like they keep it maintained very well. Manager works really hard and stays by each employees side when they need it, while getting her work done. And seems to it so effortlessly. Normally I don't give retail chains 5 stars, and I'm not a big fan of Starbucks since I see them all over the world when I travel, ruining the feel of being somewhere else, especially in Asian countries. But this store is great, and I will be returning, and recommending others. It may be retail, but it has its own spirit. Oh, and I wish they made the lobby a little bigger. It's good, just Middletown does have a coffee culture that needs more attention."