Brittney Farrell at Comparion Insurance Agency 95 Glastonbury Boulevard, Glastonbury, CT 06033

"Update 26 January 2024: The words amazing, phenomenal, outstanding, etc., tend to be overused hyperbole. However, in a recent situation I encountered they truly apply to the Comparion insurance agents Britteny Farrell and Rebekah Battey. They proved to be a formidable 'tag team' to identify and rectify a homeowner's policy situation. Basically, a careless and incompetent insurance third-party vendor, which is utilized as standard industry practice, made a substantial error causing Kafkaesque bureaucratic quagmire. This error caused a needless 72-hour aggravating debacle for both us as well as the insurance company underwriting team. Britteny was my initial point of contact and initiated action, assessed the situation, and quickly reached out to her amazing assistant Rebekah. Rebekah used her amazing people skills to establish connection to the specific underwriter we needed who understood the issue. She then worked tirelessly with me to creatively problem solve and finally obtain what was needed. She remained a pro-active conduit and liaison with the underwriting team who was always on top of the situation. Britteny and Rebekah were the exact type of 'guardian angels' needed when an unexpected stressful situation arises. They were constantly empathetic and remained calm, re-assuring, and most importantly communicative through a difficult 72-hour period. They actively listened, creatively problem solved, acted as the client advocate, and patiently offered explanations along the way. This type of empathy, advocacy, knowledge, and communication was truly above and beyond. I will definitely remain with Comparion insurance and highly recommend them. Original November 2024; Brittney was highly recommended by a real estate broker. I instantly found Brittney was very knowledgeable, conscientious, focused, and highly personable. She made the process seamless and painless while dealing with a complex change of policy from 'under renovation' to completed total renovation, as well as change of insurance providers etc. There was no question she could not patiently answer. A wonderful and refreshing 'night and day' difference from past experience with former insurance brokerage. I will definitely be sharing her contact information with others."

"I can not begin to describe how forever grateful I am for Brittney. I will not switch insurance companies because I do not want to lose her. Starting off as a new home owner and buying my first car back in 2018 she has been there every step of the way providing beyond excellent service, any question or concern I have I know I can count on her. You’d be silly to look elsewhere . Brittney is all you need. She loves helping others and it shows she’s super attentive."

"I was referred to Rebeca & Brit through Vernon Auto Sales for insurance and they have been AMAZING. The process was super fast & easy. They made sure they got back to me as soon as they could with lots of information and they were very educational along the process. I will definitely be coming back for more insurance quotes in the future. I recommend to the fullest. You are in great hands when you choose either of these lovely reps!!"

"Brittney took the time out of her day to call me and walk me through the process of getting new insurance for my vehicle. She is a great agent. I definitely will recommend her to anyone looking for insurance."

"Brittney was an excellent person to work with. Very informative and able to assist me with any questions I had. Her availability was also flexible (to even helping outside of normal business hours if needed). Highly recommend!"