The Pickle Barrel 1889 Main Street, Stratford, CT 06615

"One of the cleanest deli's you can go to. The food is pretty good too. I feel really comfortable eating anything I ordered from here. The only issue for me is the corner location getting out depending on what direction you are going."

"It pains me to review the Pickle Barrel so poorly. It’s a great little small town sandwich shop with plenty of options for everyone. I need to first say that I have ZERO issue with the staff or the food. The food is always delicious. The staff is always very friendly and welcoming. My issue is with their procedures. I always order through their app. As I have very limited time to eat both breakfast and lunch, I order ahead and schedule a good pick up time. That being said, I have never been able to just walk in, give my name and walk out. My order is either never ready, even when I place it 30-45 minutes ahead of time, or it is ready but instead of just giving it to me (paid for ahead of time also) it’s placed in line behind others who still have to pay. Apparently they have a pick up counter but only if you know it’s there. Otherwise I too often stand there waiting for someone to ask if I’m all set. On one occasion some coworkers and I placed a an order of about 5 items. When my coworker went to pick up they told her they had lost the ticket and only one sandwich was made. They had to reprint the ticket and finish the order. On another occasion, I placed an order at 6:30am, as I was leaving home, set a pick up time for 7am. Upon arriving (at 7:03) I was quickly asked if I was picking up, but when I gave my name and said it was an online order the lady working the register went to their ticket printer and pulled off what had to be about a dozen orders. Having worked in a similar environment I understand that sometimes orders get backed up and this lady, for what it’s worth, was working the register and front counter alone, so I understand it’s difficult to keep up with things. But that’s where poor management is responsible. Another issue with this particular order, I had ordered a bagel as well which I only later realized wasn’t given to me. Admittedly my fault for not checking, but I was already angry and in a rush to get to work. In summary, I like Pickle Barrels food. I like their staff. But they seriously need to examine their service flow."

"Today I ordered two buffalo bill sandwich’s and when I got home it was lettuce mayo and chicken no buffalo sauce. I called and they told me to bring back because I don’t live close I said I can send a picture and when I did they said they are not going to give me a credit they need sandwiches back. NOT very good customer service. Even the manager did nothing"

"Usually enjoy their sandwiches. Today not so much. I ordered a chicken cutlet sandwich and there was barely any chicken in it. For a nearly $10 sandwich there should be more chicken. I was disappointed but food is usually good so I will return."

"This is the second time I have ordered food here, needless to say that the sandwiches are excellent, today I ordered a Rachel sandwich without Russian dressing and instead I ordered it with dijon mustard in Portuguese Roll and also a caesar grill chicken wrap, and both were delicious . this place is more than recommended, there is no way to go wrong."