Patrons Oxford Insurance Company

"I recently retired from insurance after a 40-year career. Over that time, I worked with a very long list of insurance carriers – some good, some not so good. During my last 25 years, I diversified into commercial real estate development, and currently own several commercial and residential properties in Waterville ME. The insurance industry goes through cycles, similar to, but not parallel with, the economy. The insurance industry has been in a “hard market” cycle for the last couple years, which makes it very challenging for agents to place business with the carriers they work with. I recently asked my agent, James Sanborn from Allen Insurance & Financial, to see what options might exist besides the two carriers I had chosen to insure with for many prior years. I also asked that he work with my existing carriers for ways to improve my program in the event no one else would be interested, given the current market conditions. James approached several carriers, and none were interested in working with us, except of one: Patrons Oxford! Patrons began an extensive and complex process of underwriting, loss control, and coverage analysis for my various properties and unique exposures. After a well thought out and comprehensive analysis by both James and Patrons Oxford, a list of suggestions and coverage enhancements and upgrades were suggested to me. I have transferred a significant portion of my real estate portfolio to Patrons Oxford. Of all the years I worked in insurance, it was one of the most impressive, professional, thorough and simple processes I’ve been through. And I’d go as far as to saying not just a positive experience with Patrons and Allen within the insurance industry but dealing with various large and small non-insurance businesses on a daily basis like most consumers do. They both did an outstanding job by all accounts. I strongly urge all Patrons Oxford agents to strengthen your relationships with Patrons Oxford’s commercial folks. They are fantastic! I’m confident you’ll be impressed. Thank you Patrons and James for leading the process and guiding me through the complex maze of insurance decision making. It was an exceptional experience all around. Bill Mitchell"

"They Dropped my policy with little notice. Said “I was running a business Airbnb out of my camp because I might use rent it out on airbnb. No communication, no warning, no “hey you can’t do that or we will drop you” nothing. I pay my bill on time every month and never make insurance claims. They have a whim I might be doing something and instead of asking me “the customer!” They just assume and drop me. Worst company ever. Glad not to be giving them my money anymore! Will definitely spread the word. Plenty of other options out there. *update. No I wasn’t notified that my coverage is being dropped. I spoke with the broker exploring options and asking questions. I never committed to using Airbnb that was a question I asked. For some reason if I ask that question that implies, I am literally doing it ? Weird way to conduct business. Either way, I never committed to doing Airbnb and cancelling my policy without confirmation is not a company I want to give my money to on a monthly or yearly basis."

"I'm a personal and commercial lines agent and Patrons Oxford is one of my favorite companies to work with. Very easy to communicate with and top notch employees. Thank you Patrons for all you do."

"I have been an insurance professional for over 28 years. I've had the pleasure of being an agent/producer for represents Patrons Oxford for over 12 years. Patrons Oxford has always been a great company and over the years, I've found their representatives to be helpful, knowledgeable and just a joy to work with. Recently, I had the opportunity to speak with yet another client service representative, this time, in the billing dept. Emma was quick to help with exactly what I needed to help my client. Too many times, insurance companies get bad reviews because of a client that is upset (sometimes about something that the insurance company has no control over), so I wanted to leave a review that described the actual PEOPLE that work at Patrons Oxford. The words, kind, considerate, knowledgeable and compassionate come to mind when I think of the many people I've had the pleasure to encounter at Patrons Oxford over the years. Kudos to all of Patrons Oxford for striving for excellence in all that you do. Sincerely, Christopher Signore, Agent "

"I have been insured with Patrons for a number of years, in that time I had 2 claims both of which were handled quickly and professionally. The adjuster was very pleasant and always got back to me as promised, I was very pleased. Even with my claims the premiums are competitive and automatic payments saved me money and it is very convenient. My local agent Marsh Agency is always available to answer my questions, they provide great service and I like knowing that my money stays in the local,community ."