VIP Tires & Service

"VIP was so great when I brought in a car I had recently bought! There was a little scheduling mishap where my appointment was scheduled but no technicians were in yet, but they knew I was working on a tight schedule so they fit me in ASAP! Mike at the front desk made sure I was in and out quickly, and gave me some good extra info on my car. Very convenient location as well!"

"I went to VIP Tires the first time in Dec 2023 for an alignment. I really liked the honesty and integrity of the mechanics and the overall experience was really great! They really know how to take care of their customers and cars like they're supposed to be! Thank you, Mark R. (Portland)"

"Extremely negative experience, would not return. Tires delivered here for install, and we called to add an oil change, which they confirmed. Show up, and we're told they actually can't change our oil. Ok... walk to a shop nearby to wait for the tire installation. 45 minutes go by, and they suddenly call saying the tires we ordered are wrong and they're not going to install them. Run all the way back over there...surprise, they're exactly the right tires, but the manager doesn't believe it. He was arguing that they "weren't run-flat tires" (they are), and declining to install them. Eventually was able to convince him that they're the right tires (they say what they are right on the side of them...), and they're finally installed. Requested a discount for the oil change snafu and the 45 minute disruption of my workday to argue with the manager and call the tire company for confirmation (yes, I had to do this myself), only for the manager to decline and claim he "doesn't have the authority to do that." Get in the car, car alerts that one of the tires is low on air, have to go back inside and ask them to put more air in so that they're even and within the appropriate range. Extreme lack of tire knowledge and expertise for a tire shop, and poor customer service."

"This team is awesome. I've been here twice now and they have an absurdly strong commitment to helping folks out and doing it ahead of schedule as well. Nice people, great service, great work. This is my go to shop for tires and tire services. I would trust them with engines too, I just haven't had the chance."

"I had ordered a set of tires on the VIP website and scheduled the installation for a few weeks later. Unfortunately, that order was never placed so my tires were not in inventory when I arrived. For that part of the experience, I would rate VIP less stars, however the customer service I received from the local store was amazing. They worked with me for quite some time while I asked many questions so I could select another set of tires at a comparable price. These guys went above and beyond to find me what I needed and made sure the installation was done in a timely manner. I plan to schedule future service appointments at this location! (Westbrook Maine). Thank you for turning my experience into a positive one!"