Westchester Taxi & Limo, Inc. 84 Longdale Avenue, White Plains, NY 10607

"This place is the worst. We requested a car seat to and from the airport (we have a three year old) and to, they only sent a booster in some rickety a$$ car and from, not only did they not send us a driver with a car seat but they had an attitude about it. I'm pregnant with a three year and stranded at the airport right now because of this company. I'm livid. I wish there was more that I could do besides write this very negative review. Livid. Yes for the record we ordered a car with a car seat, they sent one without one, told us they could send another with a car seat in 3 hours, and then he would not apologize, told us it was our fault somehow, and in fact asked my husband, mr. Katchen, if he wanted to "tell him how to do his job now". To which he did reply *uck you and hang up the phone, because yes, *uck you. If I ran my business this way, for the record, I'd be ashamed. Just for the record, I also reviewed you on yelp where I hold elite status because I write so many reliable 4 and 5 star reviews. Get your self together and get some class. By the way it's my birthday and I'm still so upset about this that I took the time to reply to your nonsense. Booooooo lol. I also see a nice split between 5 and 1 stars on here so it seems like you're either great or your awful and it's a lottery. Your rating on yelp is much lower at 2 stars. Wowww."

"I have been using them for 5 years now and always reliable! I definitely would recommend if you want prompt service, clean cars, professional but friendly drivers & reliable!!!"

"I will never ever use this car service ever again. The driver dropped me off at my destination after a 2-hour $300 pre-arranged point-to-point ride service - he dropped me off at my destination like I was a hitchhiker! He literally tossed my bags on the ground at the curb and sped away. I looked like a fool to the host that I was staying with and he just made me look humiliated. I literally felt like I had hitch hiked on the side of the road and then someone had just dumped me off somewhere. When you hire a car service and you pay a great deal of money for it to get door-to-door service, I think it's just common courtesy that you would expect the driver to help you to the door of the house with your bags. I'm not saying he even had to take all of my bags but at least offer to take half of them and help me to the door, he literally just left me on the curb like a hitchhiker. I looked like a complete fool to the hosts that I was staying with you, he made me look like an idiot. I'm shocked, I'm really really shocked at the way I was treated. I did immediately call the dispatcher and inform him of what had happened and I did ask for some type of courtesy credit to show that they were interested in maintaining a business relationship for the future, I am now awaiting a reply. I'm really really upset, I have never in my life been treated like that. I've taken just regular taxi cabs on the street and even then the driver at least offers to help bring the packages to the door, but to hire an expensive car service and be treated like garbage! I would never ever hire them in any sort of business situation because if you're hiring this car service to pick up your client from the airport, for example, you're going to look foolish to them when they get dumped on the side of the road like a hitcher. $300 was not worth it to be treated this way. Also the driver could not get his GPS to work or even read road signs so i had to navigate the first leg of the trip. Awesome."

"Great service, clean cars, always earlier than pickup time. I've been using them for 5 or 6 years and have never been disappointed."

"Booked the taxi and received an email confirmation. Nobody turned up, I phoned the company up and nobody answered the phoned. I left a voicemail and nobody returned my call. Also I finally got through to the company and they said they never received my voicemail and the taxi man thought it was a PM not a AM booking, hence why nobody turned up. I feel the operator didn’t care on the phone. Worst taxi service company I have used."