ProHealth Physicians, Glastonbury Primary Care

"Rebecca Holberg is a great PCP, but the scheduling staff here is sub par. I had a physical booked for the beginning of February and they called me to reschedule it to February 26th because of a scheduling issue on their side. When I found that this was a conflict of interest with an existing appointment I already had they told me they didn’t have anything available until July 1st . I told them to just cancel the appointment. With healthcare timeliness is very important, and as someone who owns a business herself if I am the one rescheduling an appointment for one of my clients I go out of my way to squeeze them in whenever possible. I am disappointed that I will not be receiving a physical before my health insurance runs out, but that is today’s healthcare system at work."

"Our family won’t be back after a billing dispute. The service isn’t anything special."

"Awful wait times on phones. May take several days for response. Things are usually disorganized. messed uo."

"Since my PCP moved over to the Western Boulevard location, I basically have no doctor to turn to in an emergency. A very high COVID risk patient who thus knows the importance of timely administration of therapeutics, I called immediately the morning I tested positive (my husband had tested positive three days earlier, so I figured I would catch it). Nobody called back, and when I followed up around 2:30 in the afternoon, I learned my PCP was out of the office that day, booked the next day and I could see a virtual P.A. the next day if I wanted. Pro Health never responded to my first call for advice. I wrote to my PCP on the portal to complain and three days later still have zero reply. This office is fine for routine bloodwork and physicals as long as you are patient with the long phone delays and wait times. However, don't rely upon them if you actually are ill. I contacted my cardiologist who advised to get a PCR test which I scheduled that evening at Physician One Urgent Care center in Glastonbury CT after being blown off all day by Pro Health. Physician One took me in, got immediate positive antigen results and positive PCR results within 18 hours.This office not only provided me with advice, they provided the Molnupiravir therapeutic and the nurse from Physician One Urgent care called me two days later to check on me."

"I have been a patient here for many years. Overall, I have had positive experiences with most of the staff during my visits. However, yesterday, I had a negative experience at the checkout window. Someone was being helped, so I stood back what I considered was a reasonable distance waiting. The checkout person bluntly ordered me to "Get back!!" I said "More?!" and proceeded to back away. She could have asked me more respectfully rather than being rude."