Hartford HealthCare Medical Group
183 North Mountain Road, New Britain, Connecticut 06053
About the Hartford HealthCare Medical Group
Hartford HealthCare Medical Group is a leading healthcare institution located at 183 North Mountain Road in New Britain, Connecticut, United States. As a comprehensive medical group, they offer a wide range of services provided by expert doctors and healthcare professionals. Patients can expect high-quality care and personalized treatment plans to address their medical needs. With a commitment to excellence and compassion, Hartford HealthCare Medical Group strives to improve the health and well-being of individuals in the community.
183 N Mountain Rd #207, New Britain, CT 06053, United States
Reviews of Hartford HealthCare Medical Group
"For almost 2 months my PCP has been sending referrals to their fax which took 5 or 6 times to get received. Had to be sent to a private fax in the MA's office. Turns out they don't take anyone with fibromyalgia however I don't know that I have fibromyalgia anymore. I can control it with diet. My PCP sent a new referral with updated proper info and they claim to never have gotten it again. Office staff is rude particularly a woman by the name of "Tenay". I called to speak to the MA Jackie and "Tenay" answered. I asked her to please have Jackie call me back. I'm not mad I'm being cheerful so there was no reason to attack me. "Tenay" asked me if it was about this referral because they haven't received it and don't treat fibromyalgia. So I tried to explain again I'm not there for fibromyalgia I'm there for more serious issues which are listed in the new referral but she kept cutting me off and scolding me! I couldn't get a word in. I asked if I could please finish. She just kept cutting me off. I did explain briefly I'm NOT in for fibromyalgia and the new updated referral reflects this while she talked over me multiple times. So I told her i was going to hang up because she kept rudely interrupting me and she goes and hangs up on me! This is extremely unprofessional behavior. Why put me through this when none of this is about fibromyalgia and "Tenay" hasn't even received or seen the updated referral. It's just plain rude and I think she's got personal issues that need addressing to attack someone who need medical care the communication with the receptionist is appalling and she should not be in health care. I'm desperately seeking other alternatives now because of her."
"Reception staff throughout the whole facility.. beginning main lobby zero customer experience skills !! The place is also filthy !!"
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