Best Buy

"A spacious branch with all sorts of home electrics under one roof. Staff were plentiful and busy. I was approached courteously and asked if I needed assistance with anything. I noticed a long queue at the checkout tills."

"There is free parking -- very important. The Associates are courteous, patient, helpful, and knowledgeable. All of which I appreciate as a senior with limited technical saavy."

"Customer service is very good this day I went to pick up my lop top. It was for black Friday. But that sale was not atrue blab Friday sale it was the same sale during the regular she days before black Friday"

"First customer of the day to pick up a tv i purchased the night before. Employee brings tv out in a cart.Goes off the sidewalk.tells me hes going to lock the wheels because one time the cart rolled away.had it upside down and we flipped it and put it in the truck.i get home and top corner of box is pushed in and damaged which i didn't see. Ok, its not ripped open so i decided to open the box and set up the tv. I turn it on and where the corner of the box was damaged there appeared physical damage once the tv was turned on.rainbow pixels,no picture in the corner as if it was hit.repackage it and just want an exchange. I was told no because i must have done it.no scratches,finger prints,tape still on it.now i was shocked.i said the tv screen wasnt touched.when i said the employee bounced it around they didnt want to look,show,consider looking at cameras.that accusation was dropped.now,i was told i pressed on it while taking it out.foam was in tact,tape etc.she began telling me i wouldnt be able to pull the tv out without grabbing it and pulling because hands cannot fit on the sides unless I rip the box.i said so if i ripped it and came in you would have said the box was ripped open and i must have hit it during. She said shes worked with these tvs for years and the screen is sensitive. I said im sure she has and im proud of her but dont take it to that level and tell me im lying.i told her to measure my hand because magically it did fit and thats how i took it out.i put my hand in the side and wow it did fit. They have insurance, it was a cheap tv and she went through every excuse in the world to try and blame me.i wanted the same tv not my money back or a different model.i was the first customer, paid cash and just wanted the broken tv exchanged. I was offered a open box one.i was so frustrated i said ok.than i realized no where are you in hell im accepting a open box.I didnt break the darn tv. After a hour going back and forth whoever was in her earpiece talking to her must have said give it to him.she stopped and suddenly shes going to do it.looking me up and down while doing the reciepts like I'm wrong.another employee brings me a new tv and the hour spent on trying to do everything to not give me a tv was a waste.no refund,exchange or offer to send it out for repair which i wouldn't have accepted anyway. I was expected to accept the tv was broken,i did it and i cant get a refund or exchange. My money was gone. Ive never in my life went through what the store did anywhere. Best at selling you something. Once you walk out the door if you need to exchange or a refund,warranty or not ull be blamed and told whatever the issue is the warranty doesnt cover it. Don't go to this particular store!"

"Horrible experience with home appliances and terrible customer service. The day of install the installer (not Best Buy) called to say they arrived at the store but the dishwasher was damaged. Contact Best Buy and they promised me install by end of day. At 3pm I followed up as no one had showed, they then told me they rescheduled to a different day. No call at any time, no checking if the new day was possible for me. I wasted an entire day and was strung along. Never again."