Root Center for Advanced Recovery - Bristol Clinic

1098 Farmington Avenue, Bristol, CT 06010

"Such a WASTE of time. Not to mention how dangerous it is on Farmington ave. Nobody knows how to pull in and out of this place without brake checking others and not using their blinker. Staff don’t want to help you, they couldn’t care less about you, you’re just another paycheck to them."

"I never had a problem with anyone,or anything.I have a very awesome counselor she listens to me she helps me out with what she can. I enjoy the IOP group at night 3 days a week. Thanks everyone for letting me say a few things have a good day."

"They don’t actually care about their clients. We’re just a paycheck to them. The only reason they’d care if we OD’d & died is cuz they wouldn’t be getting our money anymore. This place was more of a trigger than anything else during my recovery. They’re also incredibly unorganized & the turnover rate for counselors is absurd."

"They do not treat the clients as individuals with each having their personal issues. Which is a great issue with mental health. If anything the stress levels really enhance mental issues! They contradict themselves. Very uncaring and little compassion make errors and turn them on the client I have been at the Bristol dispensary since 2004. I had very few issues and they were handle well. “UNTIL” Root took over. Within the last two years I have had so many problems that were not taken care of in a timely and professional way! I highly recommend going somewhere else! Reading all the comments I want to add that I started at APT in new haven 1998. Transferred 2004 I have Never had a dirty urine. These places are great if you want to truly stop. Methadone maintenance is great no matter where you are. But when you have a “normal” everyday problem and it’s unique to you. They just treat you as a number. There is no special issues, everything is black and white. No compassion or understanding. If your addiction has mental health issues for staying clean. Stamp very lightly and carefully because there is NO support. In fact quit the opposite. The mental anxiety and hopelessness.they make you feel is beyond comprehension!"

"I’m literally gonna try my best to take legal action against this place. Not only was the counselor super unprofessional when I came from Oregon to courtesy dose. They told me and my clinic I’d be able to pay weekly. Then the day I get there they demanded payment of both weeks upfront. I had to fly back to CT for my mother’s passing. The comments made by the counselor there were the most awful and unprofessional. Told me diabetics just need to control there eating and opiate addicts in pain need to learn to deal with it. They haven’t heard the last of me and that’s for sure!!! She said welcome to Hartford don’t go and overdose. What kind of counselor speaks to someone with almost a year clean like that?"