Liptak Restoration 825 Southampton Road, Westfield, MA 01085

"Horrible service, not recommended at all. I had a waterpipe burst in my Kitchen and contact them in April, they stared very professional went home , reviewed the insurance estimate and said they could do the job within the budget, they went and removed the floor , the walls and out big industrial fans for a whole weekend saying they were going to be back on Monday and they didn't a few days went by when they sent someone to pick up the fans but not to start the job. The communication was horrible and they kept me like that for months only communication was asking for the payment for the mitigation, weeks went by and no communication. At last they said they had to request more money from insurance and when they insurance said they were not going to pay anymore they just told me they couldn't do the job, this is already in July, 3 months in my house without floor, wall , breathing dust. Very unprofessional, rude people, i will never rec"

"Liptak was so responsive and helpful when my pipes burst last winter. Highly recommend."

"We got a pinhole in a copper pipe and it released a lot of water all over our condo. The wall-to-wall carpeting had to be removed in several rooms and some walls had to be cut into to remove mold that had begun. The fellows were very polite and quick to pull apart everything, but it turns out that they were so careless and aggressive they damaged the walls when pulling out the baseboards. After the second day I discovered that a large clear plastic box of valuable jewelry was missing. I had taken many photos and could see that it was on the vanity in one photo and then not in the next photo that had been taken 5 minutes later. When I questioned them about it they said that they are not allowed to touch any personal items--that the homeowner has to remove them. They then claimed that I told them to discard that box. Discard our box of valuable jewelry??? Are they kidding?? Also, the insurance adjuster who came to evaluate things was furious that Liptak's many heating machines in the condo had been running for almost 2 weeks. He told us that it was totally unnecessary and incompetent of them to have filled our place with those machines. What a nightmare. And we never got our jewelry and had to file a report with the police."

"I cannot say enough about the service I received from Liptak . Each and everyone of their employees was professional and respectful. Seth answered my million questions and Keith put my basement back together after our sewer line backed up into our finished basement. We’ve never had to make an insurance claim before and these guys truly made everything easy. They went above and beyond ...even taking extra care with my pets❤️ I’d have nobody else after experiencing the Liptak level of service. Highly recommended"

"I called many restoration companies over a period of time for water damage that was done in the basement of my house. Liptak was the first company to call me back in a timely manner and was very helpful over the phone. They are easy to work with. They were very honest and upfront about what it would take to fix the problem and they worked with me to get the job done correctly and promptly. By the way, their prices are AMAZING! very reasonable. My friend and I had water damage from a leaking bathtub that was then progressed into the basement creating mold. Liptak was very considerate about our health and used a meter to test the problem. They advised us on the steps it would take to fix it and they were very clear. We agreed to let them do the job. It was completed on time and as agreed. WE HIGHLY RECOMMENDED!"