St. John's Riverside Hospital

"On Sunday, January 23rd, 2024 I was admitted to St. John’s Riverside Hospital for the umpteenth time due to a diabetic ulcer on my toe that became severely infected. Dr. Keith Bortniker came to my room that evening for debridement of the wound and make me aware of the different situations that can happen once an MRI was taken. He has always been a straight shooter with me and doesn’t sugar coat anything which is one of many reasons I trust him so much. Seeing him that Sunday evening put me at ease even though I knew the outcome probably wasn’t going to be very good. The MRI showed osteomyelitis and half of my toe was amputated on Tuesday the 25th. The bone was severely infected and I felt this was the best course of treatment for my situation. I’ve been hospitalized at St. John’s several times and have been going to their wound care center for many years. Sometimes my friends will ask “Why St. John’s?” The answer is simple. Because I trust the doctors and nurses there with my life! They’ve been treating me at that hospital for years and know my medical history. Somehow, whenever I’m admitted I end up on 8 west where the staff is amazing and most know me by name from being on that floor so many times. From Dr. Michelle (Mangini?) to the charge nurse Mary right down to the nurses and assistants they treat me with respect, compassion and go above and beyond to always ensure I’m comfortable and have everything I need. As for Dr. B and the wound care nurses I can’t say or thank them enough for the way they’ve taken care of me over the years. I’ve had a lot of food issues because of my diabetes and their team does all they can to to help me heal. But it doesn’t stop there. I’ve come to know the security staff, several doctors and nurses. Many of them will stop by my room just to see how I’m doing if they find out I’m hospitalized. Anyone who has spent time hospitalized know that a simple “Hello, how are feeling today?” can be uplifting. People like Tim Hodges, Jimmy Leviness and others… you just find people like them in other hospitals and I’ve been to plenty. Even on those days when the ER is packed, I’d rather wait there than go to another hospital. If you want quality medical care this is the place to go. THANK YOU for always taking good care of me. Sincerely, Danny Monge"

"Everyone was extremely helpful and accommodating during my ER visit. The time it took to perform any medical exams was fairly quick and the doctors were thorough with their diagnosis explanation and follow up care."

"I was in the care of the Ambulatory department yesterday for same day procedure and every single person that took care of me was sweeter than the last. They really helped ease my nerves and make it a pleasant experience all around (well, as pleasant as it could be under the circumstances). So grateful for each one of them."

"Unfortunately, my mother and I had a terrible experience at this hospital. They took our info and then Waited 30 minutes before nurses realized my mother was in excruciating pain crying and took us to the back. Took an hour before the nurse (which we didn’t know what our nurse because he didn’t introduce himself) gave fluid and pain relief. Walking to the restroom, everyone gets in your way, janitor even tried to cut in front of her nearly tripping her. Took another hour for CT and ultrasound. We were suppose to get walked back by a nurse to the waiting room, no one showed up so I had to walk her back to the waiting room. Dr. Palvi is very rude and unfriendly. She talks over you, cuts you off without letting you finish a sentence. Would not recommend this hospital."

"St. John's Riverside Hospital truly exceeded my expectations in every aspect. From the moment I walked in, I was greeted with warmth and professionalism by the staff. The hospital's state-of-the-art facilities showcased their commitment to providing top-notch healthcare. What stood out the most was the level of care I received from the medical team, particularly from Dr. Brian Sanders. Dr. Sanders went above and beyond to ensure not only my medical needs were met, but also that I felt genuinely cared for. His deep expertise, combined with his compassionate and attentive approach, left a lasting impression on me. Throughout my stay, Dr. Sanders took the time to explain procedures, answer questions, and alleviate any concerns I had. His ability to communicate complex medical information in a clear and empathetic manner truly set him apart. The hospital's emphasis on patient comfort was evident in every detail, from the cozy and clean rooms to the efficient and well-organized processes. It's clear that patient well-being is a priority here, and Dr. Sanders exemplifies this commitment through his exceptional patient care. Additionally, I must commend the nursing staff at St. John's Riverside Hospital for their remarkable dedication and care. The nurses consistently demonstrated a level of kindness and attentiveness that made my stay all the more comfortable and reassuring. Their tireless efforts did not go unnoticed, and their support played a significant role in making my experience truly exceptional"