Brookfield Cleaners & Tailors 28 Old Route 7, Brookfield, CT 06804

"You know a business' level of service when you encounter a problem- not just when they are doing well. Had someone asked me a few months ago to recommend a dry cleaner, I would have recommended Brookfield. In fact, I did recommend them to a family friend. I started using them in the last year or two- after our old cleaner closed. I had good service the first few times. About a month ago, I brought in a cashmere sweater and skirt set (ivory) to be cleaned with some other items. When I returned the next day, I was told that it had been stained in the dry cleaning as they had mixed in a batch with something black. They planned to reclean the next day (They discovered after turning off machines) and they would have ready the next day. However, I was traveling out the next day and had only brought this in to take with me for a special event. (Ironically, the outfit-- a favorite-- had only been worn two times after I purchased less than a year ago.and had been cleaned once. I had worn to lunch the day before and wanted it fresh. There were no stains, no stress to the garment. My first inclination was to take with me and have another cleaner look at it. However, they assured me that they wanted to handle their mistake and get it right- and offered to "overnight" it to me at the destination. The person at the counter even asked if I preferred UPS or FedEx for the shipment - and promised to text the next day when it shipped... That was a Tuesday- Bottom line: By Friday, I heard nothing and l contacted and left a message. I received a text message saying the item had shipped with a copy of the receipt. The cleaners had shipped economy- Post office ground- for an estimated 3-4 day trip and only with automatic insurance of $100. I texted back indicating that the item wasn't shipped overnight ( per their offer) and was nearly arriving as discussed, and was really shipped in a careless method. They responded " Thank you for letting us know," or something to that effect. It arrived almost a week later- on the following Tuesday or Wednesday (after the weekend was well over) in a small cardboard box- not a USPS mailer or a flat box typically used for clothing, without any plastic. I arranged for it to get back to me. Although not completely ruined, it certainly now shows what must be due to a lot of processing. The yarn is damaged, especially edges. I guess I should be happy it wasn't raining on the small cardboard box and that an outfit (obviously costing much more than $100!) wasn't lost. We won't use this cleaners again."

"Wouldn't go anywhere else. Angelo was absolutely incredible, communicative, and super supportive. We bought all of our groomsmens suits from him and he has the best advice. Definitely put a bride at ease. I also got my dress preserved there. It was amazing having everything all in one spot. We feel lucky and blessed to work with him and the other women at Brookfield Cleaners."

"Took a throw in to have them sew the edge. She told me they had to clean it first ( I just finished washing it). But I needed it repaired it’s sentimental to me it’s sentimental to me. It’s a picture of the Virgin Mary. The lady picked it up with two fingers like it was contagious. Personally I think she jacked up the cost making me wash it first or in this case dry clean which the edge of it has a lot of wind on it so I don’t understand why it was dry cleaned or had to be before they sewed it. That’s $35.00 for dry cleaning and $15.00 for the sewing I should’ve bought another one who would it cost to dry clean and repaired the edge coming off but when you get down to thinking about it, I know not to bring anything else into them. Although when I picked it up a day earlier then she promised the guy. Who I think was the owner treated me better then that women. Any way I guess employees can’t be held responsible for their behavior good luck."

"I've used this business to tailor a suit once in the past, they did a great job. I just recently tried to use them a second time, but it did not go nearly as well as the first. When I arrived to my appointment to get measured by the owner, he was not there. A woman came out & did not even take a single measurement before telling me there was nothing she could do because I got the wrong size. Oh well, my mistake. However, I asked her to help me find the right size jacket, but I was told that only her boss could do that & he was not there. Well, before I changed out of the suit, he showed up. He not only agreed that I got the wrong size, but proceeded to tell me that I should either wear the jacket unbuttoned or not at all because he did not have anything in stock big enough for me to try on & he wasn't sure if he could even get one. So essentially I came to this business as a returning customer but ended up being fat-shamed. I immediately went elsewhere, got measured & purchased a suit without any issues or judgement. Will not be back & will not recommend this business to anybody else due to their extreme lack of customer service & respect. Sure, I may not be the skinniest person alive, but to suggest that somebody who was planning to spend their money there is too large to wear a suit (which is just an insane thing to think) is outrageously disrespectful & rude."

"Angelo, Fatima and their staff are the best! Everything you take to their establishment is professionally worked on. His staff is professional and friendly! After much needed alterations due to weight loss, the clothes fit like they were made especially for me! Brookfield Cleaners is the best!!"