Ship Shape Cleaners

"15 year + customer of Ship Shape and today, I handed in my laundry bag. Since the Bagley's have sold the business, the prices went up and the service has gone down dramatically. First off, they cut their hours. Used to be open until 7 pm weeknights, but now the door is locked and lights are off by 6:01 pm. Second , I handed off my clothes on Tuesday prior to Thanksgiving. Was told they won't be ready until Saturday as they are closed the day after Thanksgiving?? When I finally did come in to pick up my clothes, a very young lady was at the counter with little to no knowledge on pricing of items and why I am charged over $8.00 per white blouse when the colored blouses are are less?? - she had no answer. Furthermore, I was charged over $7.10 for a camisole shell. When I asked how much men's shirts were to launder, I was told $0.50 per shirt which leads me to pay 16x the price for a blouse than a men's shirt. I have blouses - one of which was in the load of clothes I picked up that has a men's cut - but was charged $7.99 to have that cleaned. But the final kicker was when I went to pay, the card machine broke and the young lady told me my card was declined (which was not the case) and then asked for cash which I did not have in that amount. Then she tried to hold my clothes hostage until the reader was up and running again (asking me to come back tomorrow) which I stated was not acceptable as I needed to wear some of the clothes the following day and left my cell number for a responsible party to call me the next day to do the card transaction over the phone. After waiting since well before Thanksgiving to get my clothes, I was not leaving without them. She got the 'manager/owner' on the phone and only then did she allow me to take my clothes home. This was the straw that broke the camel's back. I miss the Bagley's and their employees who would make a situation right and had the authority to do so vs. a high-schooler with zero decisioning authority. The new owners also have the nerve to keep the Bagley's signs with their commitment to quality up when they no longer own the place or have the same level of service. Outrageous prices for women's clothes to be cleaned on top of poor service and limited hours. You've lost my business."

"Ship Shape kindly did a rush order for me. They are always the best - the reason I only use them when I visit Connecticut. Much appreciated!"

"Great service. They helped me when I need. Will always use yhem"

"Long-term intermittent customer. Having moved out of area a few years ago, I didn’t realize the former Bagleys owners sold the cleaners. Brought bedding in, a queen sized Portuguese blanket, down comforter and quilt bedding, thinking that they would of course be “green” dry cleaned as always (without any fragrance). However, upon opening my items from the plastic covers, the strong floral and chemical fragrance was overpowering. Even my husband agrees and he is tolerant of fragrances. I called and was told to call back Monday to speak with a manager. I inquired and was informed that indeed the business was sold about 2 years ago. I am so disappointed for many reasons. I believe the current owners NEED TO take down the former owners signage and stop advertising (falsely) that they are a green cleaner. Recouping the cost has taken a back seat to my concern that I have now ruined these quality items. A green cleaner in Torrington will attempt to wash these several times with fragrance free cleaner but there is no guarantee. Highly disappointed."

"Wonderful service. Great treatment of military uniforms with a great discount on top. They got a stain out of my ODU jacket that I thought I would need to replace. Consistently good results for everything I have taken to them."