The UPS Store 785 Williams Street, Longmeadow, MA 01106

"This UPS Store consistently delivers exceptional service, with a staff that excels in politeness, respect, and helpfulness. Their proactive approach, like suggesting to open the door in winter for easier drop-offs, highlights their commitment to customer convenience. My very frequent visits reveal a remarkable consistency in the quality of service, making every interaction a positive experience. The staff's unwavering dedication transforms routine tasks into pleasant encounters, ensuring that This UPS Store remains my top choice for all shipping needs."

"I have been coming to this awesome UPS store for years and have always had a wonderful experience. Jess and Marie are always pleasant, polite and accomodating. They have gone above and beyond countless times to assist me esp. W my dreaded amazon returns!!!"

"Where can a frustrated woman get such great service!! The young woman at the counter is a joy!! She took just minutes, smiling all the while she processed my package. There were a couple customers who were smiling as they waited. Made my day!!! BIG TIME! Be proud of your staff. Thank you."

"I am perplexed by the negative reviews. Every time I have gone in there I have been treated politely. The people there are always friendly. For those that complain about be charged for the taping of packages, I beg to differ. When you go to a restaurant, do you get food for free or do you have to pay? Of course they have to charge you for taping. It’s a business. Supplies cost money."

"Avoid this store if you could. The employees are very rude. They don't treat you like customers. They act like they're doing you a favor, especially when it comes to Amazon returns. Other UPS stores nearby I would recommend are East Longmeadow and Enfield. Both stores have much better service, friendly and helpful employees."